topic Apple Watch data in Tech Support

Apple Watch data

Chrisw24 — Wed, 15 Jan 2025 23:10:55 GMT

Very long story short. Inadvertently had 2 data packages in Apple Watch. Cancelled one. Since then data hasn’t worked. Phone says o2 are adding it. Watch says no sim and no connection.
have now spent over 10hrs on chat and calls, been sent to o2 shop 3 times. Problem started on 30th Dec. Been fobbed off too many times now. Ticket was allegedly opened 8 days ago, but agents on 202 tell me it’s not been updated.
any ideas/help please??

Re: Apple Watch data

pgn — Thu, 16 Jan 2025 06:53:23 GMT

Read through all of the and make sure to use the O2 Social Media Support channels to escalate to O2 (the O2 call centre staff are not equipped to handle watch/phone pairing snafus) @Chrisw24 - use either of

- and be persistent until you get a free agent who perseveres with your issue. Good luck!

Re: Apple Watch data

Chrisw24 — Thu, 16 Jan 2025 14:06:54 GMT

Thanks for this - have read through and all of these have been applied/attempted. The only item which is interesting is the mention that if there is more than one mobile SIM attached to the account, this may cause an issue. My daughter's phone is also on my account. And while this has always been the case, and caused no issues for my last watch, is it possible that this isn't helping?

I also note the reference to eSims, as several times during the course of this issue, O2 have tried to issue a new eSim, but each time they have tried to issue it for my/daughters phone, rather than the watch....

I did try X to make contact, but they have fobbed me off because there is already a case opened.

Messenger will be my next stop.....

Re: Apple Watch data

pgn — Thu, 16 Jan 2025 14:16:47 GMT

@Chrisw24 - the Social Media team is a single unit, regardless of how you contact them (Messenger or X or Instagram) so start or continue any private DM thread you have in in X for this band stick with it.

Re number of devices per MyO2 account, yes there have been cases where one person's devices have had to be moved into a new MyO2 account from a family account in order for things to work as they should - good spot.