topic Re: Poor signal in London in Tech Support

Poor signal in London

Iyke — Mon, 04 Nov 2024 10:27:51 GMT

I joined O2 a few months ago and I regularly get really bad signal. Seems odd to me to still be seeing 3G in 2024. Even when I see 4G the data speeds become very slow...

any tips anyone?

Re: Poor signal in London

Enlli — Mon, 04 Nov 2024 10:36:34 GMT

London is quite bad in places as O2 has more subscribers than the network can cope with

All we have is this

Re: Poor signal in London

Oxonian — Mon, 04 Nov 2024 20:12:02 GMT

This app is mentioned @Iyke in the guidance that has been provided to you ; it is a really good tool and I would suggest that you take a look at it :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

Re: Poor signal in London

japitts — Mon, 04 Nov 2024 20:56:26 GMT

Poor data speeds are caused by there being insufficient spectrum/capacity deployed, for the amount of users. O2 are the last network to still have a 3G service live.

Although London is a large city to comment on, O2 are consistently rated in the bottom 2 networks for data performance in national performance tests.

Having said this, there are pockets of the city where O2 have a strong small cell deployment.

Re: Poor signal in London

Iyke — Fri, 10 Jan 2025 10:47:52 GMT

Yeah, that's the thing. I'll be in some areas and my phone will be on 3G but I won't be able to do ANYTHING. Even talk on the phone clearly. Does my head in as I switched from EE to O2.

Re: Poor signal in London

Iyke — Fri, 10 Jan 2025 10:49:56 GMT

I'll give the app a try now - thanks. Wonder if it'll even work when I'm in an 3G area, I usually cant do anything then.

Re: Poor signal in London

japitts — Fri, 10 Jan 2025 11:19:43 GMT

@Iyke wrote:
Does my head in as I switched from EE to O2.

Did you test O2 in all the locations you frequent, before switching across? Or rely solely on website coverage maps?

The latter are a prediction of coverage, not available capacity. Your symptoms aren't a big surprise I'm afraid.