topic Re: eSIM email in Tech Support

eSIM email

Bert4 — Thu, 09 Jan 2025 14:58:32 GMT

my phone has been stolen which obviously contained my SIM card. I have contacted o2 and explained what happened. I was told my eSIM would be sent to my email in a matter of minutes yet I have received nothing after almost 2 hours. I can’t access my o2 app as it sends a code to my number which I do not have access to at this time

Re: eSIM email

jonsie — Thu, 09 Jan 2025 15:10:56 GMT

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: eSIM email

Enlli — Thu, 09 Jan 2025 15:12:20 GMT

Unless they send a QR code via email you have a problem. They insisted on snail mail with me.

In the end I called into an O2 store with photo ID and got a plastic SIM as O2 and eSIMs don't get along

We have no way of helping here as we are customers with no access to O2 systems

Re: eSIM email

Oxonian — Sat, 11 Jan 2025 18:32:58 GMT

@Bert4

Re: eSIM email

MI5 — Sat, 11 Jan 2025 19:23:41 GMT

@Bert4 wrote:
my phone has been stolen which obviously contained my SIM card. I have contacted o2 and explained what happened........

Pretty sure from that, the loss has already been reported.....