topic Re: Apple Watch reference code: 03 in Tech Support

Apple Watch reference code: 03

Alexia335 — Wed, 08 Jan 2025 16:00:18 GMT

I’m having difficulty setting up the cellular function on my Apple Watch and was shown told to call 202 and reference the code 03.

When I called they said that O2 is unable to create an airtime plan for watches purchased outside of O2, however I found that this is simply because they don’t want to deal with server issues. I saw some other posts with difference reference codes and their meaning but 03 didn’t appear in any of them. Has anybody experienced something similar or know a solution?

Re: Apple Watch reference code: 03

madasaf1sh — Wed, 08 Jan 2025 16:10:18 GMT

@Alexia335

Yet more tosh from the Call Centres…

You can add an o2 Apple Watch Sync plan to any Apple Watch that support it no matter where it is bought from, my AWU2 was bought from Amazon and works perfectly well.. The only caveat is that you must have a pay monthly account, it wont work with PAYG.

Have a look at this guide and contact o2 via the Social Media links…

Just to add Apple Watch activation is handled by Apple and o2 just provide the connection…

Re: Apple Watch reference code: 03

Enlli — Wed, 08 Jan 2025 16:11:56 GMT

Not sure if it gives 03

Re: Apple Watch reference code: 03

Alexia335 — Thu, 09 Jan 2025 19:26:03 GMT

UPDATE

I believe reference code: 03 is linked to location verification. I have a VPN and an app that tracks my phone usage. When I turned both off and turned on mobile data to complete the process it worked! Initially it loaded a blank screen but when I retried the next day, the airtime plan for AW appeared instead of the blank screen and I added it to my O2 account quite easily. Thanks for all the help!

Re: Apple Watch reference code: 03

jonsie — Thu, 09 Jan 2025 19:29:15 GMT

Well done on finding that out

O2 wouldn't have had a clue about it. Indeed I'm not sure anyone here woild have had a clue.