topic Re: poor or no reception in Tech Support

poor or no reception

AndyMB — Sun, 05 Jan 2025 14:21:48 GMT

We have been having reception issues for approx 2 months now and all we are getting is a local mast NG16 is not working. How long are these issues suppose to take before they are repaired. I am trying to run a business where customer calls are constantly getting cut off. We didn't sign up for this kind of coverage.

WHEN WILL THIS BE RESOLVED ????

Re: poor or no reception

MI5 — Sun, 05 Jan 2025 14:26:33 GMT

@AndyMB

No one can tell you as such info is not made available.

You can use wifi calling to help.

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

and use app to track and report issues https://www.o2.co.uk/apps/my-network

Re: poor or no reception

Bambino — Sun, 05 Jan 2025 16:59:59 GMT

@AndyMB Just a suggestion, but as you're running a business, maybe you should also have a land line as a backup, rather than relying solely on mobile phone coverage, particularly as you're having coverage issues. Either that or a second mobile number on another network.