topic Re: O2 Website Not Loading Properly in Tech Support

O2 Website Not Loading Properly

MichaelJamesB — Sun, 22 Dec 2024 19:49:41 GMT

Is anybody else having any issues with the O2 website not loading properly?

For the last couple of days everytime I login to the O2 website the page doesn't load properly as you can see from the attached image. I have for separate accounts which I normally access by clicking the dropdown as marked by the red arrow but now when I click on it I get nothing. I also get the same when I try access my accounts via the O2 app (Android) I've tried various browsers (Google, Firefox, Edge, Opera) on 3 different PC's and a laptop and still get the same. Tried clearing cache and browser history etc.

Please help as I need to access my accounts to be able to pay my bills.

Re: O2 Website Not Loading Properly

MI5 — Sun, 22 Dec 2024 20:07:04 GMT

@MichaelJamesB

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202.

Setting up a direct debit would prevent billing issues

Re: O2 Website Not Loading Properly

jonsie — Sun, 22 Dec 2024 20:16:38 GMT

It's all working as it should for me

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2

Re: O2 Website Not Loading Properly

MI5 — Sun, 22 Dec 2024 20:35:55 GMT

Forgot to say, mine working fine too.

Re: O2 Website Not Loading Properly

MichaelJamesB — Sun, 22 Dec 2024 20:40:46 GMT

I am well aware this is customer-to-customer. I am simply asking if other people have had any issues and if they had a fix before I start the tedious task of trying to contact O2.

Re: O2 Website Not Loading Properly

MI5 — Sun, 22 Dec 2024 20:43:57 GMT

@MichaelJamesB

No one else has reported any issues.

Have you tried the app?

Re: O2 Website Not Loading Properly

MichaelJamesB — Sun, 22 Dec 2024 21:49:00 GMT

Same with the app.

Re: O2 Website Not Loading Properly

jonsie — Sun, 22 Dec 2024 22:10:07 GMT

Then it's a customer service route for you as this isn't a widespread problem

Have you tried by using mobile data instead of wifi?

Re: O2 Website Not Loading Properly

MD2011 — Wed, 25 Dec 2024 20:46:09 GMT

I am having exactly the same issues both online on my laptop and via the app. I have tried to communicate this by telephone to o2 but they don't seem to understand what I'm trying to explain to them. I will try via social media now though and see if I can get this address. I'm glad I'm not the only one experiencing the same issue.

Re: O2 Website Not Loading Properly

pgn — Thu, 26 Dec 2024 00:09:57 GMT

@MD2011 wrote:
Hi

I am having exactly the same issues both online on my laptop and via the app. I have tried to communicate this by telephone to o2 but they don't seem to understand what I'm trying to explain to them. I will try via social media now though and see if I can get this address. I'm glad I'm not the only one experiencing the same issue.

Try using your browser's Incognito or in-private browsing tab to log-in afresh, @MD2011 - the MyO2 web service and the Community forum use the same login authentication, although the MyO2 site will usually prompt for a 6-digit OTP PIN sent by SMS to your phone as part of the login sequence.

If all else fails, contact O2 - I am not aware of their hours over the holiday period, but the contact methods are in here, including Social Media if you use that (preferably a DM via X or use FB Messenger):

Re: O2 Website Not Loading Properly

Cleoriff — Thu, 26 Dec 2024 09:25:15 GMT

Mine is working as it should do. No issues at all.

Re: O2 Website Not Loading Properly

Bethyboop3501 — Fri, 03 Jan 2025 09:28:05 GMT

Did you manage to find a solution or get them to resolve it at all?

I’ve had exactly the same problem for days.

Re: O2 Website Not Loading Properly

pgn — Fri, 03 Jan 2025 10:26:16 GMT

@Bethyboop3501 wrote:
Did you manage to find a solution or get them to resolve it at all?
I’ve had exactly the same problem for days.

It is possible, @Bethyboop3501, that your MyO2 account needs adjusting by O2 if your phone number no longer appears on the drop-down highlighted in the screenshot above, so do reach out to O2 via Social Media if you use it - links for X Direct Messaging and for FB Messenger below - keep nudging on the same DM or message thread until an agent responds. Good luck!

Re: O2 Website Not Loading Properly

Bethyboop3501 — Fri, 03 Jan 2025 10:29:44 GMT

The problem is a page not loading completely issue rather than the phone number not being there. As with the original poster because the page hasn’t loaded fully the dropdown menu to get to the other numbers isn’t working, the numbers are definitely on the account though.

Re: O2 Website Not Loading Properly

pgn — Fri, 03 Jan 2025 10:37:11 GMT

Have you cleared all cached info and cookies for the O2 websites (anything ending o2.co.uk) in your browser, @Bethyboop3501?

Or use an InPrivate, Anonymous or Incognito tab in your browser and head to https://accounts.o2.co.uk/signin to sign-in?

Failing that, try a different browser, if available, one you have not used to connect to the O2 website or Community Forum, @Bethyboop3501.

Good luck!

Re: O2 Website Not Loading Properly

Bethyboop3501 — Fri, 03 Jan 2025 11:40:12 GMT

Yep, I’ve tried all the suggestions and unfortunately they haven’t worked. Thank you for the suggestions though.

Re: O2 Website Not Loading Properly

pgn — Fri, 03 Jan 2025 11:52:44 GMT

Are you trying this on your phone or on a laptop, @Bethyboop3501?

On your phone's cellular data or on domestic WiFi data?

We have seen cases where the O2 Cellular or domestic WiFi adult/minor website restrictions stop some aspects of some websites loading.

On O2 cellular data, removing the sometimes helps, on your domestic broadband/wifi, it depends on your service provider what way to make things work.