topic Re: Apple Watch Ultra mobile service error in Tech Support

Apple Watch Ultra mobile service error

Redwhirlingboy — Thu, 02 Jan 2025 20:30:30 GMT

I keep getting error code 08 when trying to set up my Apple Watch to the mobile service. An airtime sim number has been allocated but it just refuses to pair with my number. I’ve had repeated calls with o2 staff via 202 and no one has been able to help. They just raise a ticket and I then hear nothing. Can anyone solve this please? My wife’s watch has the same problem. We upgraded both our old watches to a series 10 for my wife and an ultra for me. I’ve tried pairing and unpairing multiple times and we’ve also changed to eSIMs. That hasn’t solved the issue either.

Thanks

Re: Apple Watch Ultra mobile service error

Cleoriff — Thu, 02 Jan 2025 20:42:05 GMT

@Redwhirlingboy

Is this of any use?

Re: Apple Watch Ultra mobile service error

Oxonian — Thu, 02 Jan 2025 20:45:05 GMT

A warm welcome to this O2 customer to customer community @Redwhirlingboy.

This is your starting point :-

If that does not help, you need to contact O2's social media team :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving customer problems. 👍

Re: Apple Watch Ultra mobile service error

pgn — Thu, 02 Jan 2025 21:46:37 GMT

@Cleoriff wrote:
@Redwhirlingboy
Is this of any use?
Activate Apple Watch Guide

Particularly this bit, tagged onto the end of the guide, @Redwhirlingboy -

https://community.o2.co.uk/t5/Apple/Apple-Watch-Unable-to-register-for-watch-plan-Reference-code-08/m-p/1771757/highlight/true#M173556