topic Voice Call Issue BN15 in Tech Support

Voice Call Issue BN15

GBP10 — Thu, 02 Jan 2025 12:52:21 GMT

Since Monday evening I have had issues with voice calling when I am at home, I can't hear the person on the other end of the line, they sound like static. When I made/received calls out of this area they were fine.

I looked on the service checker and it says there is a mast malfunctioning in this area, when will this be fixed??

Re: Voice Call Issue BN15

Enlli — Thu, 02 Jan 2025 13:38:12 GMT

We are all customers here so can't say

Use WiFi Calling when home

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

And download My network App to report and track faults and register for updates

https://www.o2.co.uk/apps/my-network