topic SIM CARD SWAP HACKED in Tech Support

SIM CARD SWAP HACKED

Rhino1 — Sun, 29 Dec 2024 22:02:38 GMT

Id like to ask you how can I protect my account from SIM card swap? I phoned O2 but the agent I spoke to, she didn't offer any help with regard to this mater. I know many phones have been hacked and because I myself have been a victim of fraud I'd like to know how can I make my O2 account safe against SIM swap.

Re: SIM CARD SWAP HACKED

MI5 — Sun, 29 Dec 2024 22:12:20 GMT

https://www.experian.com/blogs/ask-experian/how-to-protect-yourself-from-sim-swapping/

Re: SIM CARD SWAP HACKED

pgn — Sun, 29 Dec 2024 22:13:55 GMT

Here are some ways to secure your O2 account, @Rhino1
Set a SIM PIN
Protect your mobile number and SIM card information by setting a PIN to unlock your phone. The default PIN is 0000, but you can change it in your phone's settings.
Use different passwords
Use different passwords for your O2 account, email, and other online accounts.
Be cautious of unexpected calls
Be careful if someone calls you unexpectedly.
Check the return address
Fraudsters may try to get you to send your device to a fake address. O2 will only ask you to send your device to the O2 Returns Centre in Norwich.
Don't share your password
Never give your O2 password or answers to secret questions to anyone.
Be careful on the O2 Community
The O2 Community forms are not private, so don't share personal information like your phone number, email address, or home address.
Read partner policies
When you leave the O2 site and deal with partners, read their policies carefully.
Control your location information
Call the Location Services Privacy Controller (LSPC) on 1300 to prevent O2 from disclosing your approximate location to third parties.

https://www.o2.co.uk/help/safety-and-security

Re: SIM CARD SWAP HACKED

Oxonian — Mon, 30 Dec 2024 15:36:37 GMT

@Rhino1

Please see :-

How to set up a SIM pin on O2 - O2 Community

https://community.o2.co.uk/t5/How-to-Guides/How-to-set-up-a-SIM-pin-on-O2/ba-p/822709

Alternatively :-

The SIM PIN protects your SIM if your device is lost or stolen ; it prevents someone from putting the SIM into another handset.

I think that the menus might have slightly changed since @jonsie wrote that guide. If you cannot work it out, Google something like "SIM PIN" and your make and model of 'phone. 👍

Re: SIM CARD SWAP HACKED

Oxonian — Mon, 30 Dec 2024 15:42:53 GMT

@Rhino1

Please also see :-

How to lock your SIM on Android

https://www.androidpolice.com/enable-sim-lock-android-phone-protection/

Re: SIM CARD SWAP HACKED

Rhino1 — Wed, 01 Jan 2025 17:49:08 GMT

I'd like to thank PGN and all of you for your suggestions. I didn't know about setting up a SIM PIN. Thank you very much!!

Re: SIM CARD SWAP HACKED

MI5 — Wed, 01 Jan 2025 17:57:18 GMT

Except a sim pin will not protect you from a remote sim swap hack, which I believe was the question you asked originally?