topic Re: Number Port gone wrong! in Tech Support

Number Port gone wrong!

marcinlondon — Sat, 28 Dec 2024 05:30:20 GMT

I ported my number of 20+ years from Three to O2. I can make outgoing calls and send text messages but nobody can call me or reach me by text. I have contacted O2 all day yesterday with no resolution.

Can anyone point me in the right direction please? I cannot afford to lose this number.

Re: Number Port gone wrong!

Enlli — Sat, 28 Dec 2024 07:46:28 GMT

We can't unfortunately. Porting problems are common on O2 and sometimes is takes 24 hours to settle down.

The UK based Social Media team are your best bet

Links in this guide

Re: Number Port gone wrong!

MI5 — Sat, 28 Dec 2024 11:57:27 GMT

@marcinlondon

Have you rebooted your phone?

Re: Number Port gone wrong!

marcinlondon — Sat, 28 Dec 2024 18:35:12 GMT

Yes, I’ve tried everything really. I even put my sim in another phone. I think I’m just going to port out of o2 and port to my original network which was Vodafone. And hope for the best. I can’t deal with this anymore.

O2 sort your customer services out!!!!

Re: Number Port gone wrong!

Oxonian — Sat, 28 Dec 2024 19:45:52 GMT

@marcinlondon

I would be inclined to take the advice offered by @Enlli and to contact the social media team. They are based in the UK and have a good record for solving customer problems.

I think that you are taking a big risk if you try to port-out of O2 whilst the port-in is incomplete. 👍