topic Re: Very poor network coverage specifically around my house in Tech Support

Very poor network coverage specifically around my house

n00bster — Fri, 20 Dec 2024 11:33:11 GMT

Hi, I have been with O2 for a good few years now and have always had poor signal in and around my house (neighbours are fine apparently). Recently this has gotten worse and I am now practically unable to make or receive calls without using wifi calling and data is spotty at best.

My signal was actually working fairly well earlier today (about 25% strength) and I ran an internet speed test on my 5G network and got download speeds of ~5.5Mbps. This is clearly not very good as we should really expect about 20x faster downloads over 5G.

I have reported this problem to O2 on more than one occassion but nothing has been done to fix the issue.

I have just refreshed my contract using O2 switch up as I was advised that using a different phone may make a difference (swapped from Samsung Galaxy S24 to Google Pixel Pro 9). It has made no difference at all.

As I am not receiving what I am paying for, can I cancel my contract and return my phone (or keep it and get a sim only from somewhere else) without early termination charges?

Re: Very poor network coverage specifically around my house

Bambino — Fri, 20 Dec 2024 11:41:27 GMT

@n00bster Use Wi-Fi calling:

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: Very poor network coverage specifically around my house

MI5 — Fri, 20 Dec 2024 11:55:45 GMT

@n00bster

You can cancel for free if within 14 days of your switch up https://www.o2.co.uk/help/device-and-sim-support/returning-your-device

Some other possible help here and best way to report issues is through the app https://www.o2.co.uk/apps/my-network

Ultimately if outside of 14 days,, you may have to make a complaint

Good luck

Re: Very poor network coverage specifically around my house

n00bster — Tue, 24 Dec 2024 12:30:41 GMT

Not really the answer though is it... I have wifi calling on already and find it to be problematic, it drops out regularly. Regardless of any workaround, I am paying for a service I am not receiving.
And what happens when my home internet goes down? Then I'm not even able to make a phone call to try and get it sorted.

Re: Very poor network coverage specifically around my house

Enlli — Tue, 24 Dec 2024 13:55:45 GMT

@n00bster

No one here can help you further than giving you suggestions. If they don't work in your case then you will need to argue the toss with O2

Re: Very poor network coverage specifically around my house

pgn — Tue, 24 Dec 2024 14:57:54 GMT

@n00bster wrote:
And what happens when my home internet goes down? Then I'm not even able to make a phone call to try and get it sorted.

I've seen this argument used in other queries, @n00bster - particularly when the decision has been made to "ditch the landline"... with a mobile phone, a short trip up the road in car, bus or on bike, and you're into a new coverage area, which will permit you to call your internet service provider and report the fault.

If I were to use mobile telephony as my main form of communication, I would make sure I had checked all carriers in the area and chosen the one with best coverage (use PAYG sims to test this for each carrier for a month each) as my main carrier, and one number from the second-best carrier (same handset if it is a dual-SIM model), or a separate handset and number. Not also it might not be your broadband that dies, but power to the cellular mast (or wind damage) itself...

It's not so much "the answer", but that the question keeps changing, @n00bster

Re: Very poor network coverage specifically around my house

japitts — Mon, 30 Dec 2024 16:56:16 GMT

Contractually, what you're "paying for" is access to O2's national network and not coverage in any specific locality. Much less any specific "G" or radio-access-technology.

Power outages causing loss of your home broadband and/or downtime on your serving radio site, is a cross-industry problem and there's no simple solution.