topic Re: Problems porting in number. in Tech Support

Problems porting in number.

Kamal80 — Wed, 18 Dec 2024 14:33:26 GMT

Trying to port in my number from SKY to O2. It keeps failing with the following error "Phone Number is in inappropriate state (Soft-reserved)". O2 has escalated it to the porting expert team.

Don't have a clue what this means. Anyone have any ideas?

Porting in 3 numbers. 2 of them went through fine. It's just the one that's causing problems.

Thanks

Re: Problems porting in number.

MI5 — Wed, 18 Dec 2024 14:24:45 GMT

Seems like an issue that has been going on for a while @Kamal80

https://community.o2.co.uk/t5/Tech-Support/2-different-PAC-codes-same-error-on-both/td-p/1735561

Re: Problems porting in number.

gmarkj — Wed, 18 Dec 2024 15:57:04 GMT

Do you have a balance on a handset left to pay @Kamal80 ?

Re: Problems porting in number.

Kamal80 — Wed, 18 Dec 2024 16:02:36 GMT

No I haven’t. This is a sim only deal. My contract with SKY is also sim only.

Re: Problems porting in number.

garetc — Wed, 18 Dec 2024 18:23:39 GMT

Is it a memorable or 'premium' number @Kamal80 ?

Re: Problems porting in number.

Kamal80 — Wed, 18 Dec 2024 18:57:45 GMT

No its not.

I’ve been using live chat. Should I try calling?

Re: Problems porting in number.

Oxonian — Wed, 18 Dec 2024 19:30:42 GMT

I suggest that you @Kamal80 message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good record for solving customer problems. 👍

Re: Problems porting in number.

gmarkj — Thu, 19 Dec 2024 09:48:42 GMT

@Kamal80 wrote:

No its not.

I’ve been using live chat. Should I try calling?

Calling or social media would be recommended @Kamal80 - live chat are known to be a last resort on the community!

Re: Problems porting in number.

Kamal80 — Thu, 02 Jan 2025 02:20:28 GMT

Still not resolved. Been chatting on social media almost everyday and keep getting the same response.

"Hello Kamal. We're keeping an eye on the case we've raised, and once we have an update, we'll be in touch. Please be assured we're doing all we can to resolve this."

Re: Problems porting in number.

pgn — Thu, 02 Jan 2025 06:59:36 GMT

Sounds like the O2 porting expert team operates in the same manner as the O2 complaints team, @Kamal80 - with no sense of urgency. I wonder if the affected number was ever used, unbeknownst to you, by scammers at some point, resulting in the number having been reported to 7726 - https://www.ofcom.org.uk/phones-and-broadband/scam-calls-and-messages/7726-reporting-scam-texts-and-calls/

Good luck anyway, @Kamal80.

Re: Problems porting in number.

Kamal80 — Mon, 03 Feb 2025 18:02:04 GMT

Been almost 7 weeks now and number still not ported over.

I received an email this morning that I can cancel without facing any termination charges due to them changing the terms and conditions of my contract so I decided to cancel and leave O2.