topic Re: SIM did not get activated in the shop - does not work in Tech Support

SIM did not get activated in the shop - does not work

Al_58 — Sun, 15 Dec 2024 17:29:56 GMT

I purchased a PRE £10 BIG BUNDLE SIM at Westfield London. Back home I put it in my mobile but it does not work. Went to another O2 shop and they told me that it should have been activated in that shop and they cannot do anything about it.

Bought another £10 SIM in the 2nd shop, they activated it and it worked. How can I get the first SIM activated without travelling back to Westfield?

Re: SIM did not get activated in the shop - does not work

MI5 — Sun, 15 Dec 2024 17:36:09 GMT

@Al_58

Just top it up

If you already paid the top up in store, the voucher code is on the receipt.

Re: SIM did not get activated in the shop - does not work

Enlli — Sun, 15 Dec 2024 17:37:02 GMT

You will need to speak to O2

You can contact O2 Pay As You Go customer service by calling 4445 from your O2 mobile, or 0344 809 0222 from any other line. Customer service is open 8 AM–9 PM Monday–Friday, 8 AM–8 PM on Saturday, and 8 AM–6 PM on Sunday.

Re: SIM did not get activated in the shop - does not work

pgn — Sun, 15 Dec 2024 18:18:24 GMT

"Went to another O2 shop...they cannot do anything about it."

Seems the incentivisation of O2 Shop staff to get people to move from PAYG to Contract these days is driving absolutely the wrong type of behaviour 😞

Activating the first SIM will leave you with a month's worth of credit on a SIM with a different number to the second SIM you bought, @Al_58 - if you plan to keep the second number, just use the code on the receipt for the first SIM, as mentioned by @MI5 above, to top-up the second SIM and then discard the first SIM (or pass it to a friend or family member to top-up and use in any O2-compatible phone they have).

If there is no £10 code on the receipt for the first SIM, then yes, go the 4445 route as advised by @Enlli above.

This whole charade is symptomatic of O2's fragmented support model these days, sadly. I can tag in @Dave-O2 (the Forum Manager) and @Kei-M_O2 (the current covering Forum Manager) to see if there is any feedback to be given to the staff in the first store you visited, @Al_58

Thanks for persisting and welcome to O2.

Re: SIM did not get activated in the shop - does not work

MI5 — Sun, 15 Dec 2024 18:39:08 GMT

@pgn wrote:

This whole charade is symptomatic of O2's fragmented support model these days, sadly. I can tag in @Dave-O2 (the Forum Manager) and @Kei-M_O2 (the current covering Forum Manager) to see if there is any feedback to be given to the staff in the first store you visited, @Al_58

Note however that neither of the O2 employees will see the post before the new year.

Re: SIM did not get activated in the shop - does not work

pgn — Sun, 15 Dec 2024 19:03:46 GMT

@MI5 wrote:
Note however that neither of the O2 employees will see the post before the new year.

Good point @MI5 - as mentioned by the Forum Manager in this post, @Al_58

https://community.o2.co.uk/t5/Welcome-News/Personal-Announcement-Extended-Leave/m-p/1767146/highlight/true#M43035

Re: SIM did not get activated in the shop - does not work

Dave-O2 — Mon, 06 Jan 2025 13:16:26 GMT

Thanks for the tag @pgn

@Al_58 Can you please drop me a PM with some further details, including the number linked to the SIM you're currently using?

If you've not had a chance to use the £10 linked to the original SIM, I'll look at getting this credited to the number you're using?