topic SIM won't work abroad in Tech Support

SIM won't work abroad

Rab04 — Tue, 10 Dec 2024 05:35:00 GMT

Hi I am currently in Australia and cannot connect my O2 SIM to Optus AU network. I have tried to reboot, toggle flight mode, reset network settings, data and roaming is on etc etc. I have the travel inclusive zone bolt on which covers Australia. When I try to connect to a network manually it says 'your SIM card doesn't allow a connection to this network'. I cannot call O2 as have no service. Any suggestions? Thanks.

Re: SIM won't work abroad

pgn — Tue, 10 Dec 2024 06:04:28 GMT

Check the advice here, @Rab04

https://community.o2.co.uk/t5/Discussions-Feedback/Roaming-in-Australia/m-p/1765855

Good luck!

Re: SIM won't work abroad

Rab04 — Fri, 13 Dec 2024 08:43:12 GMT

Thanks for the response! That could be it. Oddly I can now connect to Optus, to get internet but can't make calls.

Re: SIM won't work abroad

Cleoriff — Fri, 13 Dec 2024 08:58:40 GMT

@Rab04

In the link posted by @pgn (courtesy of @Enlli) it does suggest this for those travelling to Australia :

NOMAD eSIM

If you are using a newer phone, chances are that you will still be able to stay connected without issues. And one of the best ways to stay connected in Australia is to get a Nomad travel eSIM for Australia. Nomad provides travel eSIMs in over 190+ destinations worldwide, including Australia so you can travel without worries.

Might be worth a try?