topic Re: Can't top-up PAYG O2 phones on myO2 in Tech Support

Can't top-up PAYG O2 phones on myO2

JasonUK1 — Sat, 07 Dec 2024 13:43:41 GMT

Hi, I need to top-up some PAYG mobiles for myself and other family members but after signing in, selecting amount to top-up, enter my address the site should allow me to enter card details but the page is just resetting with message:

It looks like something's gone wrong
We're looking into it and hope to get it fixed soon.

This also applies to the general web top-up page too:

https://myo2payg.o2.co.uk/webtopup/details?journey=guest&isIELessThan11=false#/

When is this likely to be resolved?

Re: Can't top-up PAYG O2 phones on myO2

Enlli — Sat, 07 Dec 2024 13:52:28 GMT

We can't tell you as we are all customers here.

Some other ways here or ring 4445

Re: Can't top-up PAYG O2 phones on myO2

pgn — Sat, 07 Dec 2024 20:57:03 GMT

You don't need to sign in to top-up, @JasonUK1

Try this link:

https://myo2payg.o2.co.uk/webtopup/details?journey=guest&isIELessThan11=false#/