topic Re: Add ESIM option missing in Tech Support

Add ESIM option missing

rhythm_divine — Tue, 03 Dec 2024 21:02:49 GMT

Any advice would be appreciated.

The ‘add ESim’ option on my iPhone is no longer there.

I have previously used this option on this IPhone 13, and had dual sims but the option has completely disappeared.

Anyone know why that is or how to get it back?

I have a pay monthly account with O2 and had no problems having an eSIM on this phone previously.

MI5 — Tue, 03 Dec 2024 21:06:21 GMT

I assume you have rebooted first?

Settings >Mobile service >add esim ?

rhythm_divine — Tue, 03 Dec 2024 21:40:32 GMT

Tried rebooting, calling Apple Support, airplane mode on/off, reset network and all settings, mobile data on/off …

but no luck at all.

There yesterday and gone today.

rhythm_divine — Tue, 03 Dec 2024 21:43:40 GMT

MI5 — Tue, 03 Dec 2024 22:10:32 GMT

How many esims have you previously installed on this device ?

rhythm_divine — Tue, 03 Dec 2024 22:15:28 GMT

Thank you so much for the advice.
Going to book an appointment at the nearest Genius Bar for this weekend.

rhythm_divine — Tue, 03 Dec 2024 22:17:14 GMT

Oh and sorry in response to your first question. I only have 1 physical sim (my o2 sim) currently installed on the phone.

MI5 — Tue, 03 Dec 2024 22:18:03 GMT

There was mention of the failure of the esim module in that forum post @rhythm_divine

Definitely get Apple to check this for you.