topic Automatic join of O2 wifi not working in Tech Support

Automatic join of O2 wifi not working

davidevans — Mon, 02 Dec 2024 13:27:13 GMT

Hi all - I joined O2 a few months ago, and my phone has never connected to O2 wifi automatically. I'm on an iPhone 12 with the latest version of iOS. Is there something I need to do / reset in order for this to work? I've had a search through this forum and elsewhere, and couldn't find a troubleshooting guide or any other suggestions, so posting here to see if I've missed anything!

Many thanks in advance - David

Re: Automatic join of O2 wifi not working

MI5 — Mon, 02 Dec 2024 13:47:20 GMT

@davidevans

Connection isn't automatic at first.

When in range of an O2 wifi hotspot you need to login. Future visits to the same hotspot will then be automatic.

Re: Automatic join of O2 wifi not working

Bambino — Mon, 02 Dec 2024 13:49:37 GMT

@davidevans If you're looking for WiFi calling at home see this: WiFi and 4G Calling: Everything You Need To Know

Re: Automatic join of O2 wifi not working

davidevans — Mon, 02 Dec 2024 16:04:52 GMT

Hi - and thank you for the reply. I'd picked up that there was a service specific to O2 customers, with details here:

https://www.o2wifi.co.uk/o2-wifi/o2-wifi-extra/

It's described as 'wifi extra' and is fully automated. I realise I can connect to O2 hotspots just as anyone not on O2 can.

Thanks again,

David

Re: Automatic join of O2 wifi not working

davidevans — Mon, 02 Dec 2024 16:05:36 GMT

Thanks - appreciate the reply. It wasn't WiFi calling at home that I was looking for but thanks again for the info.

Re: Automatic join of O2 wifi not working

MI5 — Mon, 02 Dec 2024 16:17:04 GMT

@davidevans

Hardly ever works automatically either and you still might have to ;login.

https://community.o2.co.uk/t5/How-to-Guides/Guide-How-to-Connect-to-WiFi-Extra/ba-p/1526829

Re: Automatic join of O2 wifi not working

davidevans — Wed, 04 Dec 2024 15:18:09 GMT

Thanks, appreciate that - will give it a go when next in range of O2 wifi.