Require new sim card

Garyp1983 — Thu, 28 Nov 2024 09:02:10 GMT

Hi,

I have several accounts with O2, but i also have one that migrated over from Virgin. i have never been able to see this mobile account within MyO2. So i have two questions here.

1. How do i migrate the virgin mobile number to appear within my MyO2 along with my other contracts? (Virgin account is in my Wife's name)

2. The sim that we have is a nano sim, and my daughter has smashed her phone. I have bought her a temp phone for now but it doesn't accept the nano size, it only accepts the micro sim size. i bought a sim adapter but for whatever reason, the sim isn't recognised in the phone. My question is, how do i get a new sim?

Thanks in advance.

Gary

Re: Require new sim card

Cleoriff — Thu, 28 Nov 2024 09:28:20 GMT

@Garyp1983

2) Quickest way to get a new sim is to go instore with photo ID and ask for a new sim

1) To Add your wife's account to yours follow these instructions.

Login to My O2 with your Number
From the My O2 drop-down menu select 'Manage your details'
Your delegates
Add Delegate
Enter details and add Delegate for the account associated with your wife
You will then get an email to your account, follow the link in this email.
Read the details and accept.
Enter information and submit.

Hope this helps.

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Require new sim card

Re: Require new sim card