topic eSim installed on wrong device in Tech Support

eSim installed on wrong device

A2d3___ — Tue, 26 Nov 2024 16:40:36 GMT

I accidentally installed my new eSim on my old iPhone rather than the new Google Pixel I just bought. Any ideas?

Re: eSim installed on wrong device

gmarkj — Tue, 26 Nov 2024 16:46:28 GMT

If you installed it from your My o2, you might be able to re-do it in the new phone @A2d3___

Otherwise you will need a new barcode from o2 - either in store (take photo ID) or via customer services (through the post, and your current sim will get turned off)...

Re: eSim installed on wrong device

Enlli — Tue, 26 Nov 2024 16:54:27 GMT

The joys of eSIMs

Re: eSim installed on wrong device

MI5 — Tue, 26 Nov 2024 16:58:56 GMT

@A2d3___ You cannot install an esim using the same activation details on another device. You can only reinstall on the same device and only up to 3 times.

You'll need a new esim activation code as advised.