topic Re: Combining multiple accounts in Tech Support

Combining multiple accounts

DB04 — Sun, 24 Nov 2024 14:41:57 GMT

I appear to have 4 usernames: 3 on O2 accounts and one on Virgin Media. Two O2 accounts are not functional.
So currently I have an email on O2 and a different email on Virgin Media. When I try to change the username on O2 to that on Virgin Media it says username already registered and I just go around in a loop.

i can’t combine the O2 and Virgin Media accounts either.
How do I combine all these into one username and login?

Re: Combining multiple accounts

MI5 — Sun, 24 Nov 2024 14:59:34 GMT

@DB04

Start here to generate a combined login.

https://oauth.virginmedia.com/as/authorization.oauth2?response_type=code&client_id=WEB-VM-SPAGEN1&state=NGoxRDRHdjVSeFN1NS52SHdvVkVZZXl1TzNCcUlsSXFzfi5FTVh2bGwwdm9M%3B%252Fmy-virgin-media%252Flink-sign-in-virgin-media-o2-id&redirect_uri=https%3A%2F%2Fwww.virginmedia.com%2Fmy-virgin-media%2Flink-sign-in-virgin-media-o2-id&scope=openid%20skydevice%20spagen&code_challenge=P78owMVbtAyi4LwlCGZB6KaI0qfA02jfmX24tWZe9UA&code_challenge_method=S256&nonce=NGoxRDRHdjVSeFN1NS52SHdvVkVZZXl1TzNCcUlsSXFzfi5FTVh2bGwwdm9M&acr_values=3&correlation_id=bdae998c-8d13-480f-aee8-3b03d2e328d1?utm_source=braze&utm_medium=email&utm_campaign=cable_cus_email_17902_FMC_Claims_Invite

Re: Combining multiple accounts

DB04 — Sat, 14 Dec 2024 09:24:54 GMT

When I click the link and go through the steps it comes up with a message I have missed out

Re: Combining multiple accounts

Enlli — Sat, 14 Dec 2024 09:58:09 GMT

Just noticed what you are saying

Re: Combining multiple accounts

pgn — Sat, 14 Dec 2024 09:59:12 GMT

@DB04 wrote:
When I click the link and go through the steps it comes up with a message I have missed out

Looks like VMO2 have temporarily removed that functionality, @DB04 - reach out to O2 on X or FB Messenger:

Persist on one or the other until you draw a response... Good luck!

Re: Combining multiple accounts

Enlli — Sat, 14 Dec 2024 11:08:42 GMT

As they they have' Temporarily' removed getting and swapping som cards via MyO2 even though the website says you still can