topic Re: Apple Watch Cellular not activating in Tech Support

Re: Apple Watch Cellular not activating

Wheeler — Mon, 23 Sep 2024 17:38:33 GMT

I’m having this same issue since March with my Apple Watch Ultra 2.

“We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quoting reference code 08.”

Tried contacting O2 and Apple multiple times and no joy, any help would be appreciated. TIA!

Re: Apple Watch Cellular not activating

pgn — Mon, 23 Sep 2024 17:46:32 GMT

@Wheeler wrote:
I’m having this same issue since March with my Apple Watch Ultra 2.

“We're setting up your Apple Watch on the 02 network and we'll text you when it's all done. If you don't receive a text within 24 hours, call 202 for free from your 02 mobile, quoting reference code 08.”

Tried contacting O2 and Apple multiple times and no joy, any help would be appreciated. TIA!

All the codes, and the avenues for help (Social media channels work best, links here

) are in this guide for your problems, @Wheeler - good luck!

Re: Apple Watch Cellular not activating

Maja267 — Tue, 01 Oct 2024 20:32:21 GMT

I have similar problems with my new Apple Watch series 10. Everything I’m trying to finish configuration with o2, error comes up saying contact o2 quoting error number 900. I have contacted o2, every day and no one seems to know what the code means or what to do. Even Apple support don’t know.

Re: Apple Watch Cellular not activating

Oxonian — Fri, 04 Oct 2024 18:51:55 GMT

Have you @Maja267 tried contacting O2 via social media using the links provided above by @pgn ?

The social media team are based in the UK and are adept at solving customers' problems.

And have you carefully reviewed ?

Re: Apple Watch Cellular not activating

Maja267 — Fri, 04 Oct 2024 19:44:19 GMT

@Oxonian wrote:
Have you @Maja267 tried contacting O2 via social media using the links provided above by @pgn ?

The social media team are based in the UK and are adept at solving customers' problems.

And have you carefully reviewed Activate Apple Watch Guide ?

Yes. I have contacted o2 on many occasions during last week and spoke to different people, technical department, Apple support but no luck. I have been trying everything that yet suggested. I’m returning this watch and cancelling my contract. I’m sure this is something to do with my upgrade and transferring the SIM card from my old watch to my new watch.

Re: Apple Watch Cellular not activating

DC777 — Sat, 05 Oct 2024 09:56:03 GMT

I can't believe there are so many with the same issue and it isn't getting resolved.

Re: Apple Watch Cellular not activating

Enlli — Sat, 05 Oct 2024 10:47:30 GMT

@DC777 wrote:
I can't believe there are so many with the same issue and it isn't getting resolved.

It's called O2

Re: Apple Watch Cellular not activating

DC777 — Sun, 06 Oct 2024 15:03:01 GMT

Given the number of users discussing the 08 error I just can't fathom why it's so difficult to rectify.

Frustrated.

Re: Apple Watch Cellular not activating

pgn — Sun, 06 Oct 2024 15:07:25 GMT

@DC777 wrote:
Given the number of users discussing the 08 error I just can't fathom why it's so difficult to rectify.
Frustrated.

Please see the answers shared on your other post, @DC777.

Re: Apple Watch Cellular not activating

Jamaican-Bredda — Tue, 19 Nov 2024 19:05:24 GMT

I have a similar issue and they don't care or doesn't want to help . Poor support from O2

Re: Apple Watch Cellular not activating

MI5 — Tue, 19 Nov 2024 19:12:21 GMT

Answered you elsewhere @Jamaican-Bredda

Re: Apple Watch Cellular not activating

Vbadservice — Fri, 06 Dec 2024 17:23:24 GMT

Hi I’m on sim only deal,after 4 weeks of the same problems your having o2 finally told me they don’t support Apple Watch 10,unless you purchased it from o2,if you p[urchased from apple then you screwed,because they wont support it id been paying the £7 pound watch subscription for last 6 weeks thinking somebody was going to help me out but to no avail,just weeks and weeks of people going over the same things time and time again,until last night when I spoke to someone from o2 and they told me that unless you bought it with us it wont work and your have to go somewhere else,good luck to anyone with this problem I feel for you ,the reason I bought the watch was to run without my phone,but it don’t look like that’s going to happen,all the time I’m on 02,proper bad behaviour by o2,the whole family’s on o2,might be time for a change,been with them years,shame on you o2

Re: Apple Watch Cellular not activating

Enlli — Fri, 06 Dec 2024 17:14:07 GMT

@Vbadservice

That's not true at all

Re: Apple Watch Cellular not activating

Vbadservice — Fri, 06 Dec 2024 17:27:05 GMT

That is true, they told me last night thanks

Re: Apple Watch Cellular not activating

Vbadservice — Fri, 06 Dec 2024 17:28:06 GMT

The call was recorded

Re: Apple Watch Cellular not activating

Vbadservice — Fri, 06 Dec 2024 17:32:14 GMT

That’s 100 percent true

Re: Apple Watch Cellular not activating

MI5 — Fri, 06 Dec 2024 17:39:48 GMT

It's so not true.

Customer service have less knowledge than my hamster.

Re: Apple Watch Cellular not activating

Enlli — Fri, 06 Dec 2024 17:44:56 GMT

Glad you have the call recorded.

Hope you told them you were recording as you may need that in the future.

Re: Apple Watch Cellular not activating

Vbadservice — Fri, 06 Dec 2024 17:47:28 GMT

Why would I lie,about that,just pluck that out of thin air,I’m a 50 year old man,get a life mate,your sad

Re: Apple Watch Cellular not activating

MI5 — Fri, 06 Dec 2024 17:48:31 GMT

There's only one saddo here.