topic Re: Sim Card Registration in Tech Support

Sim Card Registration

mayflye — Fri, 15 Nov 2024 15:21:48 GMT

My phone is showing the message: 'Sim Card Registration Failed.'

People phoning me, get the message: 'Number Not Recognised.'

This has happened overnight for no reason.

Any ideas how to fix this ?

Thank you.

Re: Sim Card Registration

madasaf1sh — Fri, 15 Nov 2024 15:46:23 GMT

@mayflye

Sounds like a sim failure, or your number has been terminated, or another issue especially if you ported the number in..

You will need to contact o2

Re: Sim Card Registration

Bambino — Fri, 15 Nov 2024 15:48:58 GMT

@mayflye If you have an O2 store nearby, call in with your photo ID and they can hopefully give you a new sim and get it up and running for you before you leave the store.

Re: Sim Card Registration

mayflye — Sat, 16 Nov 2024 14:59:58 GMT

Thanks Madasaf1sh. But I can't sign in to 02 because they insist on sending me a security code - to the phone that isn't working ! Catch 22.

Re: Sim Card Registration

mayflye — Sat, 16 Nov 2024 15:01:59 GMT

Thanks Bambino. Looks like that may have to be the answer. Is that all 'part of the service' or will I be charged for a new sim card ?

Re: Sim Card Registration

Enlli — Sat, 16 Nov 2024 15:03:35 GMT

@mayflye You won't be charged for a replacement SIM Card