topic Re: Apple watch error reference code 14 in Tech Support

Apple watch error reference code 14

comicgirl21 — Fri, 15 Nov 2024 10:44:42 GMT

I recently changed to a new iPhone and as a result had to reset my Apple watch (the normal transfer process failed as the first iPhone 16 was faulty). When I try to go through the process of setting up the network connection in the Watch app, the process always fails and I get a message advising to call 202 quoting reference code 14. This has been happening since October.

When I call 202 I get no assistance as I am placed on hold and never reach a person, and there seems to be no way to get this raised in the text chat as the bot is not capable of recognising the concept of a technical problem. Who can assist with this, as I suspect the eSIM needs to be reset/transferred?

Re: Apple watch error reference code 14

gmarkj — Fri, 15 Nov 2024 10:50:45 GMT

Try messaging o2 on social media @comicgirl21 - they have a presence on all the major platforms and all links are in the guide

I'll also drop the link in as well

Re: Apple watch error reference code 14

labsa85 — Sat, 18 Jan 2025 19:17:52 GMT

Hi. I have the same issue. How did you solved it? Thanks

Re: Apple watch error reference code 14

pgn — Sat, 18 Jan 2025 19:50:17 GMT

@labsa85 wrote:
Hi. I have the same issue. How did you solved it? Thanks

Did you read the solution given by @gmarkj, @labsa85?

https://community.o2.co.uk/t5/Tech-Support/Apple-watch-error-reference-code-14/m-p/1763417/highlight/true#M54043

Reference code 14

If you had received a SMS that states setup has been completed, please restart your watch. If you still get this error or you didn’t receive an SMS, the watch eSIM will need resetting, so please contact our Social Media team - use one or the other if these links, and be persistent!

Re: Apple watch error reference code 14

labsa85 — Sun, 19 Jan 2025 16:06:16 GMT

no unfortunately @pgn 😔it doesn't get solved 😥 Tried to contact support on both X and Facebook as you suggested, but nothing. No one answers at all!!!

Re: Apple watch error reference code 14

pgn — Sun, 19 Jan 2025 16:11:45 GMT

Pick either X or FB - they are the same team, @labsa85

And persist: It works, but can take a number of pokes over a few hours until an agent responds, and then a couple of transactions over 2 or 3 days, until you get your answer - my experience has been thus:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-PAYG-number/m-p/1617196/highlight/true#M50823

There is no point hitting O2 up on both X and FB simultaneously.

Re: Apple watch error reference code 14

labsa85 — Sun, 19 Jan 2025 16:31:59 GMT

All noted! Just wait then! I'll try. Thanks @pgn

Re: Apple watch error reference code 14

Oxonian — Sun, 19 Jan 2025 16:52:39 GMT

You @labsa85 need to remind the social media team occasionally ; it will typically take a couple of days and two or three reminders before you catch someone's attention. 👍