https://community.o2.co.uk/t5/Tech-Support/new-phone-not-working/m-p/1763122#M54016 <P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Thu, 14 Nov 2024 09:45:37 GMT MI5 2024-11-14T09:45:37Z https://community.o2.co.uk/t5/Tech-Support/new-phone-not-working/m-p/1763114#M54013 <P>I have just signed up to a new contract and received my new Iphone 15 pro however it is not letting me set up the phone - everytime I get to the software screen nd try to download and install ios 18 it won't do it and gets stuck. I've tried this about 7 or 8 times and I have also tried to transfer from my old phone and also from cloud back up which doesn't work. Also - my current or old phone is now longer allowing me to make phone calls - help .. what can I do? Can I cancel the contract and can you send me a new phone to replace this one and I will send it back?&nbsp;</P><P>&nbsp;</P> Thu, 14 Nov 2024 09:05:54 GMT https://community.o2.co.uk/t5/Tech-Support/new-phone-not-working/m-p/1763114#M54013 Anonymous 2024-11-14T09:05:54Z https://community.o2.co.uk/t5/Tech-Support/new-phone-not-working/m-p/1763122#M54016 <P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Thu, 14 Nov 2024 09:45:37 GMT https://community.o2.co.uk/t5/Tech-Support/new-phone-not-working/m-p/1763122#M54016 MI5 2024-11-14T09:45:37Z