https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762371#M53929 <P>Hi,</P><P>My SIM card is faulty.</P><P>&nbsp;</P><P>I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault.</P><P>&nbsp;</P><P><BR />I have never changed the SIM card so I think it is due to be changed.</P><P>&nbsp;</P><P>Please advise</P> Mon, 11 Nov 2024 15:53:44 GMT Amar68 2024-11-11T15:53:44Z https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762371#M53929 <P>Hi,</P><P>My SIM card is faulty.</P><P>&nbsp;</P><P>I recently obtained a new phone - iPhone 13 Pro Max as I thought the old phone was faulty but it seems the old SIM card is actually at fault.</P><P>&nbsp;</P><P><BR />I have never changed the SIM card so I think it is due to be changed.</P><P>&nbsp;</P><P>Please advise</P> Mon, 11 Nov 2024 15:53:44 GMT https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762371#M53929 Amar68 2024-11-11T15:53:44Z https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762372#M53930 <P>Your best bet is to go into an o2 shop if at all possible <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5710108">@Amar68</a>&nbsp;</P><P>Take photo ID</P><P>A request through o2 will be quite long.</P><P>Otherwise contact o2 customer services Here&nbsp;</P><P><LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Mon, 11 Nov 2024 16:00:09 GMT https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762372#M53930 TallTrees 2024-11-11T16:00:09Z https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762384#M53933 <P>If you order through Customer Services your old SIM will be immediately turned off and you will be at the mercy of O2 and Royal Mail as when you get your replacement.</P><P>Hence the good advice to go instore with ID</P> Mon, 11 Nov 2024 16:56:50 GMT https://community.o2.co.uk/t5/Tech-Support/New-SIM/m-p/1762384#M53933 Enlli 2024-11-11T16:56:50Z