topic Re: No Caller ID in Tech Support

No Caller ID

GeoffreyDowning — Wed, 06 Mar 2024 23:40:55 GMT

Hi there. Every time I receive a call my caller ID doesn't recognise the number so it is displayed as Unknown caller. It has only just started doing it over the last couple of weeks. Can anyone help

Re: No Caller ID

pgn — Thu, 07 Mar 2024 06:42:28 GMT

Recurring theme on O2 these days @GeoffreyDowning - a quick search reveals: https://community.o2.co.uk/t5/Tech-Support/All-incoming-calls-show-as-unknown-caller/m-p/1697266/highlight/true#M45329

Worth a punt - ways to reach O2 via Social Media are in the link just below, or call CS via 202 (Contract) or 4445 (PAYG) - they don't need to see your phone number on their system to be able to fix the problem for you. Good luck, @GeoffreyDowning .

Re: No Caller ID

GeoffreyDowning — Tue, 12 Mar 2024 18:05:49 GMT

I have been on the phone to 02 customer service and he says on his system he cannot see a CLI presentation bolt on and he said there isn't anything he can do.... Seriously thinking of going somewhere else and taking my phone number with me

Re: No Caller ID

GeoffreyDowning — Tue, 12 Mar 2024 18:08:26 GMT

The guy in customer care practically denied that there is a bolt on named CLI presentation. If I don't get this sorted I may be taking my business elsewhere

Re: No Caller ID

pgn — Tue, 12 Mar 2024 18:56:22 GMT

@GeoffreyDowning - it is a thing:

Re: No Caller ID

BP1- — Sat, 11 May 2024 06:02:11 GMT

Had exactly the same, they also denied CLI was a thing. Suggested trying a replacement simm which we did and now we have no service at all! Waiting the usual 24 hours but no hope this will work. Put the O2 sim in my phone in February. Took til March (and a replacement sim) for it to work but left with no caller id. Having spent so many hours on the phone (mostly waiting or on hold) only went into store yesterday to try to get it fixed and long story short here we are back to no service at all. Even the staff in the store cant get through to the tech support department as all calls routed to customer service.....problem sent to the people in the back room but Im to wait 10 working days before bothering them.......

Re: No Caller ID

Oxonian — Fri, 10 May 2024 19:33:41 GMT

I am sorry to hear that @BP1-, but you will appreciate that this is a customer to customer forum and we cannot access accounts or do anything direct to help.

You will need to persevere with O2 on this. When you come to remind them next, I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are UK-based and do have a reputation for solving problems. Their typical response time is 48 hours, so please periodically chase them.

A complete schedule of how to contact O2 is in :-

Re: No Caller ID

Ahmed-m — Sun, 19 May 2024 17:21:04 GMT

Hi everyone,

I have gone through the similar misery since 16th of April when despite having heard from numerous people on social.media (all using esims) facing the issue of coverage full blackout, the O2 has yet to acknowledge that something broke at their end.

I had two esims on my account one being used on an android device and another on apple iPhone. You must appreciate the anguish when O2 support told me that my problems were handset related and I should call the manufacturer instead.

I spent in excess of 30 hour over the phone with o2 and three visits to O2 shop and each phone call and store visit I was greeted with implied assertion that I making things up and all is well with my services. Reminded me of a lot of conversations with my GP over the years. But O2 has really one upped NHS on service standards eventhough it is profit driven and don't enjoy monopoly (unfettered public support) like NHS.

I managed to fix all issues from no coverage, then coverage but no incoming calls, then incoming calls without caller id myself week at a time. O2 has generously gave me a £10 credit for my troubles somewhere along the line, whereas I have missed much valuable business (work and personal) due to these issues while also spending significant time.

Re: No Caller ID

RepublicGuy — Mon, 11 Nov 2024 08:35:20 GMT

Same boat here. I have had no caller ID on all incoming calls for nearly 3 weeks now, since upgrading via switch up.

No1 in support, social media support or anything has any idea what I am asking for and just constantly asks me to reset my phone. Which I have now done 3 times.

Can anyone here help to just get the issue resolved? I am going round in circles!

Re: No Caller ID

Enlli — Mon, 11 Nov 2024 08:42:27 GMT

@RepublicGuy Sadly, as customers like you, we are powerless to help.

The CLI Presentation bolt on solution came from O2 themselves. As in all things O2 it appears they have never told anyone in Customer Services about it.

Re: No Caller ID

RepublicGuy — Mon, 11 Nov 2024 11:33:07 GMT

@Enlli Thanks for getting back to me. Is there anyone from O2 here like a community manager or anything that can take a look do you know?

I have been told someone would call me regarding my complaint and escalation over a week ago. Still nothing.

Re: No Caller ID

gmarkj — Mon, 11 Nov 2024 12:55:26 GMT

It's taking about 8 weeks for o2 to process complaints @RepublicGuy , so if you have raised one it will be a while before someone is in touch.

It will also mean that many "normal" customer service staff will not be able to help for fear of interfering with the complaints process...

Re: No Caller ID

RepublicGuy — Mon, 11 Nov 2024 13:35:47 GMT

Hi @gmarkj Wow...... that is poor...! I was told to expect a call today, probably unlikely in that case...!

Is there any O2 staff on here? Are stores able to do a lot of the technical support?

Re: No Caller ID

Enlli — Mon, 11 Nov 2024 13:38:56 GMT

We have a Community Manager but he is not really equipped to deal with customer technical problems.