https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1762001#M53878 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5709031">@lou_martin</a>&nbsp;- did you change from Android to iPhone?</P><P>Are you Contract or PAYG?&nbsp;</P><P>Did you follow the prompt to add the O2 settings to the handset when you inserted the SIM card?</P><P>Were you on cellular WiFi or home broadband WiFi when it "worked" yesterday?</P><P>Check your APN settings are correctv</P><P><A href="https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202" target="_blank" rel="noopener">https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202</A></P><P>There is a similar ref for Apple too, if you need it.</P><P>Otherwise <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Sun, 10 Nov 2024 10:29:40 GMT pgn 2024-11-10T10:29:40Z https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1761985#M53877 <P>Hi.&nbsp;<BR /><BR /></P><P>I have a new handset and have put my SIM in it. Yesterday, I had mobile data but today it is not working.&nbsp;</P> Sun, 10 Nov 2024 09:04:53 GMT https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1761985#M53877 lou_martin 2024-11-10T09:04:53Z https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1762001#M53878 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5709031">@lou_martin</a>&nbsp;- did you change from Android to iPhone?</P><P>Are you Contract or PAYG?&nbsp;</P><P>Did you follow the prompt to add the O2 settings to the handset when you inserted the SIM card?</P><P>Were you on cellular WiFi or home broadband WiFi when it "worked" yesterday?</P><P>Check your APN settings are correctv</P><P><A href="https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202" target="_blank" rel="noopener">https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/m-p/544202#U544202</A></P><P>There is a similar ref for Apple too, if you need it.</P><P>Otherwise <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Sun, 10 Nov 2024 10:29:40 GMT https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1762001#M53878 pgn 2024-11-10T10:29:40Z https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1762005#M53880 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5709031">@lou_martin</a>&nbsp;</P><P>Are calls and texts working still and do you have a network signal showing on the phone screen?</P><P>Some guides may help.</P><P><LI-PRODUCT title="Guide: How can I sort out my network issues?" id="Guide018"></LI-PRODUCT>&nbsp;</P><P><LI-PRODUCT title="Guide: Is the network down for me or everyone?" id="Guide016"></LI-PRODUCT>&nbsp;</P><P><A href="https://www.o2.co.uk/apps/my-network" target="_blank">https://www.o2.co.uk/apps/my-network</A></P> Sun, 10 Nov 2024 11:06:30 GMT https://community.o2.co.uk/t5/Tech-Support/New-handset/m-p/1762005#M53880 MI5 2024-11-10T11:06:30Z