topic Re: Smashed phone from car accident in Tech Support

Smashed phone from car accident

Tomcarcher — Fri, 08 Nov 2024 23:09:22 GMT

Hi I had an accident in my car today and my phone was smashed. It called sos and automatically called my emergency contacts.
anyway my phone is beyond repair absolutely knackered. Can I get a new one from 02

Re: Smashed phone from car accident

MI5 — Fri, 08 Nov 2024 23:58:04 GMT

@Tomcarcher

Claim on any insurance you have, buy a new phone or upgrade if you are able to.

Re: Smashed phone from car accident

pgn — Fri, 08 Nov 2024 23:59:10 GMT

If you have insurance, yes - otherwise, no - and if on a contract, you may still have to pay off the balance on your device plan.

may help ensure you get a replacement SIM, but you will need to provide your own handset @Tomcarcher. Hope you are ok!

Re: Smashed phone from car accident

MI5 — Sat, 09 Nov 2024 00:04:27 GMT

If you have a physical sim just remove it and place in a replacement phone.

No point confusing things by reporting it lost.

If an esim, just ask O2 to push a new one to your MyO2 or pop in store with photo ID.

Reporting a loss will result in bars being placed on your account which can be difficult or lengthy to remove.