topic Re: No internet access when I’m out of my house in Tech Support

No internet access when I’m out of my house

MrsC1 — Fri, 26 May 2023 16:23:12 GMT

Hi since the change over from virgin on wed I am unable to get on internet outside my home can’t access any of my apps no messenger or fb

Re: No internet access when I’m out of my house

pgn — Fri, 26 May 2023 21:00:01 GMT

It's possible that your device is having trouble finding your network, and you have to select it yourself. Go to Settings> Connections > Mobile networks > Network operators. A list of network providers should show up. Select yours and see if this fixes your problem. You may also try resetting your Network Settings in there if manual network selection does not do it. This guide may help: Failing that, the support links for O2 on Social Media are all in the URL below,@MrsC1. Good luck!

Re: No internet access when I’m out of my house

Elaine66H — Fri, 08 Nov 2024 18:54:04 GMT

I have the same issue. I have checked all the settings as per the 26 screen instructions and still nothing

Re: No internet access when I’m out of my house

Enlli — Fri, 08 Nov 2024 19:10:21 GMT

Have you followed these

Re: No internet access when I’m out of my house

Oxonian — Sat, 09 Nov 2024 21:06:59 GMT

This app is mentioned in the guides that you @MrsC1 and @Elaine66H have been provided with, but it is an excellent tool and I would suggest that you give it a try :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.

It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.