I’m still disconnected !!

AD_77 — Fri, 08 Nov 2024 16:04:40 GMT

I requested to keep my old pay as you go number to my new pay monthly account ,

3 requests already and both numbers have been disconnected for 3 days now ! can you help !

I'm happy to keep my new number ,

and if it’s too late can you provide me with a new new number please ?

I also can’t access my O2 app even, because they want to send me a code to my new number but I have no connection !

I can’t call customer service !

why this happening to me !

Re: I’m still disconnected !!

MI5 — Fri, 08 Nov 2024 16:06:05 GMT

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)