topic Re: Livechat does not exist in Tech Support

Livechat does not exist

fedupwith02 — Thu, 19 Oct 2023 09:05:27 GMT

Informed by O2 on their facebook page to select contact us and then select livechat.

There is no livechat link on the webpage when using a computer.

Extract from FB: "To contact us via live chat, you can follow these steps: -Visit the O2 website. -Navigate to the Help & Support section. -Click on the Contact Us option. -Select the Live Chat button to start a conversation with an O2 representative"

Can someone point me in the right direction here as it seems O2 are making it almost impossible to speak to agents online.

Thanks guys

Re: Livechat does not exist

MI5 — Thu, 19 Oct 2023 09:09:33 GMT

@fedupwith02

Best place to get chat is in the shop pages https://www.o2.co.uk/shop

Re: Livechat does not exist

fedupwith02 — Thu, 19 Oct 2023 09:24:28 GMT

Thanks but this page neither has a link to livechat/webchat.

https://www.o2.co.uk/access-for-all/services-and-support#getintouch "Live Chat" highlighted in blue link when opened shows no tab for chat.

Even the "Our virtual assistant is here to answer your questions, point you in the right direction or put you in touch with someone who can help." isn't operational. Tried three different browsers, no adblock etc. Absolutely nothing.

Re: Livechat does not exist

MI5 — Thu, 19 Oct 2023 09:28:52 GMT

@fedupwith02

You need to go to the shop pages and wait for a chat window to pop up.

Be patient as it is dependent on someone becoming available.

Re: Livechat does not exist

fedupwith02 — Thu, 19 Oct 2023 09:30:53 GMT

Thanks. I will give that a try but boy are they making it difficult to speak to them.

Re: Livechat does not exist

MI5 — Thu, 19 Oct 2023 09:32:54 GMT

Yes, they all do.

It's known as contact deflection.

They hope you will find help elsewhere or just give up !!

Re: Livechat does not exist

Enlli — Thu, 19 Oct 2023 09:40:12 GMT

Just accessed it from MyO2 by going into Support and selecting Start a Conversation

Re: Livechat does not exist

fedupwith02 — Thu, 19 Oct 2023 10:08:56 GMT

Is that using your mobile app because there isn't anything remotely like what you describe on my o2 webpage when using PC

Re: Livechat does not exist

Enlli — Thu, 19 Oct 2023 10:16:22 GMT

Mobile

Selecting Start a Conversation opened Chat.

Not sure if this is general as I am on the new billing system

Re: Livechat does not exist

MI5 — Thu, 19 Oct 2023 10:33:20 GMT

@fedupwith02

Guide: How-to guide for My O2

Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

Re: Livechat does not exist

TheFellaLondon — Fri, 08 Nov 2024 13:23:52 GMT

I know I am a bit late to this thread, but I gather O2 no longer provide live chat on their website, you have to go through the O2 app on your phone. I find this incredibly frustrating, as much easier for me to use my desktop, particularly when trying to work at the same time, and sometimes having to type lengthy issues or problems I need looking into. For me, using my mobile takes far longer, and you also have to keep waiting/checking for a reply. Considering how much it costs to use their services, I think this is disgusting customer service, particularly in this day and age.

Re: Livechat does not exist

Enlli — Fri, 08 Nov 2024 13:50:54 GMT

When you use it you will find it's not worth doing most of the time.

You get better results from the UK Social Media Team

However, if using a PC Live Chat does work from the Web Version of MyO2

Re: Livechat does not exist

Oxonian — Sat, 09 Nov 2024 19:23:41 GMT

@Enlli wrote:
Mobile
Selecting Start a Conversation opened Chat.
Not sure if this is general as I am on the new billing system

That's not available to me @Enlli, presumably because I am on a PAYG Big Bundle ?