https://community.o2.co.uk/t5/Tech-Support/Unable-to-transfer-from-old-iPhone-to-new-iphone/m-p/1761563#M53820 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1389571">@JK1803</a>&nbsp;</P><P>It's because the firmware on both phones is different.</P><P>You will need to update the firmware on the new phone to match that of your old one first.</P><P>You will have to skip through the setup routine without restoring anything to the new phone then go to software update and do it.</P><P>Rest the phone to factory settings then start the transfer process again.</P> Fri, 08 Nov 2024 12:42:02 GMT MI5 2024-11-08T12:42:02Z https://community.o2.co.uk/t5/Tech-Support/Unable-to-transfer-from-old-iPhone-to-new-iphone/m-p/1761553#M53816 <P>I recently upgraded from an iPhone 12 to a new iPhone 15 but can’t transfer from old phone to new phone. Can anyone tell me how to do it please?</P><P>I followed the instructions on both phones to set up but it got so far and then just kept saying updating but it never finished</P> Fri, 08 Nov 2024 12:03:19 GMT https://community.o2.co.uk/t5/Tech-Support/Unable-to-transfer-from-old-iPhone-to-new-iphone/m-p/1761553#M53816 JK1803 2024-11-08T12:03:19Z https://community.o2.co.uk/t5/Tech-Support/Unable-to-transfer-from-old-iPhone-to-new-iphone/m-p/1761563#M53820 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1389571">@JK1803</a>&nbsp;</P><P>It's because the firmware on both phones is different.</P><P>You will need to update the firmware on the new phone to match that of your old one first.</P><P>You will have to skip through the setup routine without restoring anything to the new phone then go to software update and do it.</P><P>Rest the phone to factory settings then start the transfer process again.</P> Fri, 08 Nov 2024 12:42:02 GMT https://community.o2.co.uk/t5/Tech-Support/Unable-to-transfer-from-old-iPhone-to-new-iphone/m-p/1761563#M53820 MI5 2024-11-08T12:42:02Z