topic Re: Apple Watch series 10 airtime issues in Tech Support

Apple Watch series 10 airtime issues

EvelynKS — Wed, 06 Nov 2024 20:26:01 GMT

I’m posting here in a last ditch attempt that someone can actually help me!
I’m at my wits end, recently upgraded my Apple Watch with 02, received the watch and again like every other time I’ve upgraded my watch I’m having issues getting the airtime plan to load onto the watch. I’ve had both 26 and 08 error codes when trying to add the plan. I’ve had the watch reset five time now with sim swaps and absolutely nothing is working. Customer services are absolutely useless and the last advice I was given was to just send the watch back and give up! Which isn’t exactly preferable when I use the watch for medical purposes. Please if anyone has been in the same situation and found a resolution could you give me some advice on where to go? or help me because I’m completely at a loss now about what to do next?

thanks for reading

Re: Apple Watch series 10 airtime issues

MI5 — Wed, 06 Nov 2024 20:37:21 GMT

@EvelynKS

All we know here

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Apple Watch series 10 airtime issues

Benlfc — Wed, 06 Nov 2024 21:28:01 GMT

@EvelynKS having the same issue. Started with code 26, contacted them and they said the watch account with O2 had to be reset, so they reset it, when I come off the phone I noticed they’d also added another watch data plan to my account so essentially paying for 2, contacted back, the new watch data plan was cancelled (still pending full disconnection) but it no longer shows on my O2, the reset of my original watch data plan is still processing the reset which I’m told I’ve got to wait 24 hours but now I get error code 08. Don’t bother reading the thread someone has linked above as the steps don’t work for either 08 or 26 code and O2 CS are hopeless. Will wait the 24 hours which is just before 1pm tomorrow and then will be going to a store because I’m sick and tired of talking to absolutely useless, pathetic advisors on the phone

Re: Apple Watch series 10 airtime issues

pgn — Wed, 06 Nov 2024 21:43:26 GMT

@Benlfc wrote:
...Will wait the 24 hours which is just before 1pm tomorrow and then will be going to a store because I’m sick and tired of talking to absolutely useless, pathetic advisors on the phone

As far as I recall, the tells you to contact O2 via Social Media (a team predominantly based in the UK, unlike most of the call centers) in almost all of the code sections, @Benlfc. The Social Media Team are usually very good, although they do need the odd nudge to keep your thread active while it is handed from one to another shift. Sad to hear you may have found that is no longer the case...?

Re: Apple Watch series 10 airtime issues

MI5 — Wed, 06 Nov 2024 21:57:48 GMT

Thought I'd made it clear that contact should be made via SM channels, which is also reinforced in the guide.

Anyway, it just reinforces the pointlessness of the forum if 02 can't do their job.

Re: Apple Watch series 10 airtime issues

EvelynKS — Wed, 06 Nov 2024 22:01:50 GMT

@Benlfc This is almost identical to my situation, like you customer services also added another airtime plan to my account that I had to ask to be terminated, I have gone through the steps of having the watch re set waiting the recommended 24hrs and ringing back after it hasn’t worked. I’ve done this five times now so I think my next step is to get in touch via their socials because unfortunately my local 02 was absolutely no help either and just told me to contact customer services also

Re: Apple Watch series 10 airtime issues

EvelynKS — Wed, 06 Nov 2024 22:15:18 GMT

@MI5 After reading the guide, I took your advice and contacted via social media. I’m awaiting a response I will post with any updates or resolution to the issue.

Re: Apple Watch series 10 airtime issues

MI5 — Wed, 06 Nov 2024 22:21:41 GMT

@EvelynKS

Don't be afraid to give them a nudge now and again if they go quiet on you.

Re: Apple Watch series 10 airtime issues

Benlfc — Thu, 07 Nov 2024 11:59:45 GMT

@EvelynKS I am also in discussion with the social media team. Last night was strange though because I tried it just before midnight when I saw the order in my O2 was showing as completed and I managed to get to the point where you sign into your O2 account, it then wanted to send me a text with a code but because CS had sent me so many already, I couldn’t receive it so exited the setup but gone back to it this morning and it’s gone back to the error code 08 message. Social media team have stated the esim has been reset again this morning and the one yesterday wasn’t actually a reset but a replacement. I’ve asked if esim resets show under the orders section of my O2 and waiting for them to come back to me. They have stated though is I’m still having the issues after 24 hours then I’ll have to message them back and get them to raise a support ticket

Re: Apple Watch series 10 airtime issues

pgn — Thu, 07 Nov 2024 12:12:12 GMT

@MI5 wrote:
Thought I'd made it clear that contact should be made via SM channels, which is also reinforced in the guide.
Anyway, it just reinforces the pointlessness of the forum if 02 can't do their job.

Clearly what you said and what was heard were two completely different things... 🙄

Pointlessness goes without saying 😁

Re: Apple Watch series 10 airtime issues

EvelynKS — Fri, 08 Nov 2024 15:38:57 GMT

Unfortunately I’ve still not had a resolution to the airtime plan issues, my watch has given me new error codes now 26,08,15 and 03. The social media team have been really responsive with messages but they couldn’t resolve it so have escalated it to the technical team with a wait of 3-7 days for a response.