topic Re: Issue Adding My Address for Network Status Updates in Tech Support

Issue Adding My Address for Network Status Updates

Shannmj — Tue, 05 Nov 2024 15:40:34 GMT

Hi there,

I've recently moved from EE to O2 through Tesco Mobile and am trying to set up my address to receive network status updates. However, I've been running into issues.

Here’s what’s happening:

I log in, go to add my place for updates, and enter my address.
When I confirm the address, I get a blank page, and my address doesn’t get added.

So far, I’ve tried:

Restarting my phone
Disabling any ad blockers or privacy settings that might interfere
Trying on different devices (both mobile and desktop)

None of these steps have resolved the issue. Has anyone else experienced this, or does anyone have suggestions on what else I might try? Any help would be much appreciated!

Thanks in advance!

Re: Issue Adding My Address for Network Status Updates

Enlli — Tue, 05 Nov 2024 16:04:28 GMT

Are you using My Network App?

https://www.o2.co.uk/apps/my-network

I find I can add both home and work address simply by adding their postcodes and saving

Re: Issue Adding My Address for Network Status Updates

Shannmj — Fri, 08 Nov 2024 15:23:44 GMT

Thank you for your suggestion. I encountered a few app crashes, but I did manage to do it through the app in the end.

Re: Issue Adding My Address for Network Status Updates

Enlli — Fri, 08 Nov 2024 15:25:24 GMT

Glad it's working