topic Not receiving OTP in Tech Support

Not receiving OTP

Topps1104 — Sat, 02 Nov 2024 16:10:43 GMT

I am trying to access the myo2 app and priority app. After inserting username and password it states I will receive 2 text messages to the phone with a 6 digit otp. I ask for text to be sent and nothing happens. I am not receiving the text so unable to access either accounts. I called customer service who told me to uninstall and rrjnstall apps followed by switching phone off and on and finally removing and reinserting sim card. None of these havd worked and I'm no further forward - please help 🙏

Re: Not receiving OTP

jonsie — Sat, 02 Nov 2024 16:18:01 GMT

Try using a PC and an 'incognito' tab to request the code

Switch off wifi on the phone

Re: Not receiving OTP

Topps1104 — Sat, 02 Nov 2024 19:46:37 GMT

I'm able to sign into my account on a PC, it's just the apps that asks for the 6 digit otp via a text.

Re: Not receiving OTP

pgn — Sat, 02 Nov 2024 19:53:29 GMT

@Topps1104 wrote:
I'm able to sign into my account on a PC, it's just the apps that asks for the 6 digit otp via a text.

For me, it is the opposite - MyO2 app no longer prompts for PIN from OTP, but trying to access via web in Chrome, in an incognito window, always pops up the prompt to send OTP via SMS to my phone, @Topps1104

Re: Not receiving OTP

Topps1104 — Sat, 09 Nov 2024 22:01:35 GMT

Can anybody help please, I'm still unable to receive text messages with OTP so unable to access any of the O2 apps.

Re: Not receiving OTP

MI5 — Sat, 09 Nov 2024 22:15:03 GMT

@Topps1104

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Re: Not receiving OTP

Topps1104 — Sun, 10 Nov 2024 12:18:10 GMT

I wasn't really expecting you to resolve my issue, it was asking more has anyone else had this problem and how did you resolve it?

Re: Not receiving OTP

MI5 — Sun, 10 Nov 2024 12:23:41 GMT

@Topps1104 wrote:
and how did you resolve it?

by contacting O2 as advised.

Nothing you can do as it will be either missing files or an account setting issue.