topic Re: Switch up in Tech Support

Switch up

Charlotte666 — Thu, 12 Sep 2024 12:18:05 GMT

Hi. I'm looking at switching my flip 4 to flip 6. Online when completing the checks it asks about screen damage and states:

NOTE: Signs of screen burn include screen discoloration and missing pixels. The issues will not prevent you from being able to switch up.

I have one pixel missing towards the bottom of my phone, will it be accepted in the switch up? What I don't want is the phone to be rejected, I not get it backe and then be left paying 2 contracts.

Can anyone help?

Re: Switch up

Enlli — Thu, 12 Sep 2024 12:21:16 GMT

Until they look at it and make an assessment you won't know. You may not get the full value for the phone and have to make up the difference

Re: Switch up

madasaf1sh — Thu, 12 Sep 2024 12:22:35 GMT

@Charlotte666

I would suggest doing the switchup in store rather than online, as they can check the phone and it takes away the risk, as if you send it in an there are multiple pixels dead they will bill you for the new phone.

And I would always recommend doing SwitchUps in store...

Re: Switch up

Jay1972211 — Fri, 13 Sep 2024 16:42:06 GMT

How do you switchup online? I thought it was instore only or post it off

Re: Switch up

madasaf1sh — Fri, 13 Sep 2024 17:22:31 GMT

@Jay1972211

It will be under upgrade in myo2, I would highly recommend doing it in store still as less risk

Re: Switch up

Jay1972211 — Fri, 13 Sep 2024 19:05:50 GMT

Ok, is that a new thing as last time I looked which was last week I couldn't see anything about switching up online and I do have switch up

Re: Switch up

Jay1972211 — Wed, 23 Oct 2024 09:57:12 GMT

Back again still haven't done the switch yet.

Something I forgot to ask was do you need the sim card when you use switch up? I won't be getting them to set the phone up instore but the sim won't be in the phone either obviously so won't receive any texts they might send me.

Re: Switch up

madasaf1sh — Wed, 23 Oct 2024 10:00:27 GMT

The sim needs to be in the phone at switchup, but you take it out once its complete and take it with you...

They will send some texts to you whilst its been done...