topic Cant recieve calls or texts but can send and phone out in Tech Support

Cant recieve calls or texts but can send and phone out

awarby — Mon, 21 Oct 2024 09:32:11 GMT

Had no joy with customer service everything they have suggested has failed.

Reset network settings - didnt work

Re-type phone number in the phone app, then network reset then power down phone - didnt work

iMessage also wont activate on phone number.

The phone is iPhone 16 pro max with a new eSim.

gmarkj — Mon, 21 Oct 2024 09:40:17 GMT

Have you got the old physical sim in the phone still @awarby as that has caused problems for others?

Normally we would suggest swapping the sim into a known working phone, but with eSims this is not possible.

You could try deleting and re-installing the eSim.

If that doesn't work then I would suggest a trip to your local o2 store and get a physical sim to see if that fixes the problem.

Oxonian — Mon, 21 Oct 2024 18:56:16 GMT

If you do visit your local O2 retail store @awarby, remember to take photographic identification (photo ID) with you ! 👍