topic Re: Recently lost data connection although 4g signal seems good. in Tech Support

Recently lost data connection although 4g signal seems good.

D8v8 — Sat, 19 Oct 2024 19:38:10 GMT

If I turn my device off and on I get short amount of data then just stops, just started to happen say last 3 days or so.

Re: Recently lost data connection although 4g signal seems good.

Enlli — Sat, 19 Oct 2024 20:03:29 GMT

See if anything here helps

Re: Recently lost data connection although 4g signal seems good.

Oxonian — Sun, 20 Oct 2024 17:33:12 GMT

@D8v8

This app is referenced in the guidance that @Enlli has drawn to your attention ; it is a very useful bit of kit :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage

With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

Re: Recently lost data connection although 4g signal seems good.

D8v8 — Wed, 23 Oct 2024 11:05:17 GMT

This was very useful - so although didn’t directly solve my problem it was useful.

Re: Recently lost data connection although 4g signal seems good.

Oxonian — Wed, 23 Oct 2024 18:06:45 GMT

I am glad that you found it relevant @D8v8 ! 👍