https://community.o2.co.uk/t5/Tech-Support/New-esim/m-p/1755969#M53288 <P>Hi, I have just changed from a contract to a 12 month sim only as had finished contract. I changed to esim. When I try to log in to my o2 to activate esim it wants to send me a code to ensure who I am. As my sim is deactivated the code is not coming through to my phone. Virtual chat is not helping and any other help is sending me through my O2 which I can't log in to. Anyone got any advice?&nbsp;</P><P>B</P> Sat, 19 Oct 2024 07:48:03 GMT Bobster1 2024-10-19T07:48:03Z https://community.o2.co.uk/t5/Tech-Support/New-esim/m-p/1755969#M53288 <P>Hi, I have just changed from a contract to a 12 month sim only as had finished contract. I changed to esim. When I try to log in to my o2 to activate esim it wants to send me a code to ensure who I am. As my sim is deactivated the code is not coming through to my phone. Virtual chat is not helping and any other help is sending me through my O2 which I can't log in to. Anyone got any advice?&nbsp;</P><P>B</P> Sat, 19 Oct 2024 07:48:03 GMT https://community.o2.co.uk/t5/Tech-Support/New-esim/m-p/1755969#M53288 Bobster1 2024-10-19T07:48:03Z https://community.o2.co.uk/t5/Tech-Support/New-esim/m-p/1755971#M53289 <P>Best advice now is to call into an O2 store with photo ID and get them to do it.</P><P>The other advice is move back to a plastic SIM at the same time. O2 and eSIMs are a bad partnership as posts on here will testify and your experience highlights&nbsp;</P> Sat, 19 Oct 2024 08:13:25 GMT https://community.o2.co.uk/t5/Tech-Support/New-esim/m-p/1755971#M53289 Enlli 2024-10-19T08:13:25Z