topic Re: Apple watch Esim No Sim No Connection in Tech Support

Apple watch Esim No Sim No Connection

MattyHarpo — Fri, 20 Sep 2024 10:56:29 GMT

Hello, hopefully someone can help

When trying to turn my cellular on my apple watch it says no sim and no connection. When trying to access it through the o2 app it says "something went wrong" and when i try to set it up through the watch app it tries to get me to buy a new airtime plan but the one i have should connect to my current number.

I'll be honest i though it was just on all the time till an emergancy a few months ago and found it wasn't working. I've been to O2 who have reset the ESIM and advised they would send off a form for a tech to call me back but no such luck. Been waiting a couple of months now and not heard anything.

Can someone please help me?

P.S. not to mention i've been paying for an airtime plan sync that i've not recieved.

TIA

Re: Apple watch Esim No Sim No Connection

MI5 — Fri, 20 Sep 2024 11:41:52 GMT

@MattyHarpo

All we know here

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Re: Apple watch Esim No Sim No Connection

mjs_1 — Wed, 16 Oct 2024 13:05:02 GMT

@MattyHarpo did you ever get any further with sorting this?