topic Re: RCS messages not working/ constantly verifying number in Tech Support

RCS messages not working/ constantly verifying number

turbopete — Mon, 14 Oct 2024 15:38:37 GMT

as per subject line really. partner swapped the sim from their old phone to their new phone (same brand of Android phone) which had no issues with rcs messages, but in the new phone its trying to verify the number constantly.

if i go into their google account, the number is correct and verified. tried going through the google help pages and to google tech support and they say it looks like a carrier issue.

anyone know how to fix the problem, or have a contact that can fix the problem, as they use some of the features quite a lot.

Thanks in advance

Re: RCS messages not working/ constantly verifying number

MI5 — Mon, 14 Oct 2024 16:51:26 GMT

@turbopete

Try using the Google message app of Plat store if not already using it.

Never had a problem with that app.

Re: RCS messages not working/ constantly verifying number

turbopete — Mon, 14 Oct 2024 20:27:45 GMT

thats exactly what they are using. i wasnt aware of anything else coming pre installed in android

Re: RCS messages not working/ constantly verifying number

MI5 — Mon, 14 Oct 2024 20:48:02 GMT

You didn't say which Android phone and yes, branded devices use their own apps for messaging.

Re: RCS messages not working/ constantly verifying number

turbopete — Tue, 15 Oct 2024 14:13:11 GMT

both were/are motorola

Re: RCS messages not working/ constantly verifying number

MI5 — Tue, 15 Oct 2024 14:42:24 GMT

I'd uninstall updates and re-update it make sure it's the latest version that's installed.

Re: RCS messages not working/ constantly verifying number

turbopete — Tue, 15 Oct 2024 18:03:44 GMT

i did an update on it at the weekend for them and it made no difference, and id assume it was the most recent version

Re: RCS messages not working/ constantly verifying number

MI5 — Tue, 15 Oct 2024 18:07:24 GMT

@turbopete

Do they still have the old phone, or another phone to try the sim in?

If so, put the sim back in it and if RCS works, it's a setting or app issue with the new phone.

If not, the next step would be get a new sim, but come back with the results of that test first.

Re: RCS messages not working/ constantly verifying number

turbopete — Wed, 16 Oct 2024 16:46:29 GMT

only phones we have are ones used by other family members. the old one is DOA. might have to go to the o2 shop to get sorted. at least they should have something they can try the sim in, if thats whats required

Re: RCS messages not working/ constantly verifying number

MI5 — Wed, 16 Oct 2024 17:56:38 GMT

That seems like the obvious thing to do then @turbopete

Just check first that the Google Play Services app is up to date too.

Re: RCS messages not working/ constantly verifying number

gi_viper — Thu, 17 Oct 2024 10:21:23 GMT

I've got the same problem with my Pixel 7 pro. Have tried all steps mentioned here https://www.howtogeek.com/746068/how-to-fix-google-chat-rcs-messaging-problems-on-android/ but no luck.

Please let us know how, if you eventually resolve this! Thanks!!

Re: RCS messages not working/ constantly verifying number

Oxonian — Fri, 18 Oct 2024 19:43:47 GMT

@gi_viper

if you are asking that of @turbopete, you need to tag him thus. 👍

Re: RCS messages not working/ constantly verifying number

turbopete — Sat, 19 Oct 2024 17:36:58 GMT

so, i was out today and took the phone into the O2 shop and.....they hadnt a CLUE, apart from one staff member telling me how RCS is a buggy system and how Android is nothing to do with Google, its a seperate company (which was news to me as i always was under the impression it was Google's answer to Apples IOS system).

so my search goes on

Re: RCS messages not working/ constantly verifying number

Enlli — Sat, 19 Oct 2024 18:14:30 GMT

The standard in the shops seems to be moving towards that of customer services.

Seeing RCS is used by tens of millions of

people around the world I would

hardly call it 'buggy"

https://www.geeksforgeeks.org/fix-rcs-google-messages-issue-on-android/

Re: RCS messages not working/ constantly verifying number

MI5 — Sat, 19 Oct 2024 18:46:43 GMT

@turbopete wrote:
so, i was out today and took the phone into the O2 shop and.....they hadnt a CLUE, apart from one staff member telling me how RCS is a buggy system and how Android is nothing to do with Google, its a seperate company (which was news to me as i always was under the impression it was Google's answer to Apples IOS system).
so my search goes on

Clearly someone with half a brain cell.

Re: RCS messages not working/ constantly verifying number

Oxonian — Sun, 20 Oct 2024 17:22:19 GMT

@Enlli wrote:
The standard in the shops seems to be moving towards that of customer services.

My personal experience @Enlli is that the O2 retail stores are very "hit and miss". Some seem to be more focused on customer service than others, and within an individual store, there is often a wide variance in the knowledge and enthusiasm of individual staff members. 👍

Re: RCS messages not working/ constantly verifying number

turbopete — Mon, 21 Oct 2024 17:24:38 GMT

i have to agree to an extent. O2 as a company seem to have gone right down the tubes since joining up with virgin media (or whoever it is they joined up with) i never had issues before that.

Re: RCS messages not working/ constantly verifying number

Oxonian — Mon, 21 Oct 2024 19:33:10 GMT

Yes @turbopete, O2's customer service can leave a lot to be desired if you have a problem. But that is the case across all of the UK mobile network operators - mediocre across the board ! 👍

Re: RCS messages not working/ constantly verifying number

turbopete — Tue, 22 Oct 2024 18:13:52 GMT

very true, sadly. such a shame as O2 customer services were always brilliant, in my experience, prior to the merger