topic Phone signal cuts out in Tech Support

Phone signal cuts out

Empeb — Mon, 14 Oct 2024 12:10:01 GMT

Whenever I make a call I keep getting blanks like the signal is cutting out. The issue has een happening over the past few months and is getting more regular

Re: Phone signal cuts out

Cleoriff — Mon, 14 Oct 2024 12:30:31 GMT

@Empeb

Check these guides:

However in case you need help from O2, the links are in this guide.

Re: Phone signal cuts out

Oxonian — Mon, 14 Oct 2024 19:39:56 GMT

This app is mentioned in one of those guides @Empeb and I would commend it to you :-

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

Understand your network coverage
With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

Re: Phone signal cuts out

japitts — Tue, 15 Oct 2024 09:37:30 GMT

@Empeb wrote:
Whenever I make a call I keep getting blanks like the signal is cutting out.

Are you describing momentary losses of incoming/outgoing call audio, whilst the underlying call remains active?