topic Re: In Australia - with bolt ons - calls not working in Tech Support

In Australia - with bolt ons - calls not working

KiamaBlowhole — Sun, 06 Oct 2024 02:09:07 GMT

Hi,

I have arrived in Australia. I have the proper Bolt ons.

My phone has automatically connected to YES OPTUS but I cannot call or text Aussie numbers.

Internet data is fine.

I have switched off and switched on. Taken out sim and put it back in.

Tries 02 app support but its useless, 202 number not available until tomorrow.

Any ideas ?

Re: In Australia - with bolt ons - calls not working

pgn — Sun, 06 Oct 2024 07:34:03 GMT

One possibility is you are in an area with no 3G: https://community.o2.co.uk/t5/Tech-Support/Roaming-Data-works-but-no-calls/m-p/1559340/highlight/true#M22711

Are you PAYG or on a Contract with O2, @KiamaBlowhole?

Ways to contact O2 via Internet are either Social Media or use Skype to call the +44-0800 number in - time difference may make that awkward, I appreciate. Good luck!

Re: In Australia - with bolt ons - calls not working

MI5 — Sun, 06 Oct 2024 10:27:16 GMT

@KiamaBlowhole

Try manually searching for a different network and try any that show up, even if they say forbidden.

Re: In Australia - with bolt ons - calls not working

KiamaBlowhole — Fri, 11 Oct 2024 22:05:49 GMT

Still having problems -

Good signal

Roaming, Data - everything is on

Airplane mode off

Mobile network Data - changed to http://mobile.o2.co.uk

Local Network selected ( all available tried )

Still not able to access network

Re: In Australia - with bolt ons - calls not working

MI5 — Fri, 11 Oct 2024 22:11:28 GMT

@KiamaBlowhole wrote:
Still having problems -
Good signal
Roaming, Data - everything is on
Airplane mode off
Mobile network Data - changed to http://mobile.o2.co.uk
Local Network selected ( all available tried )

Still not able to access network

You don't need the http:/ in your apn @KiamaBlowhole

Just mobile.o2.co.uk

Re: In Australia - with bolt ons - calls not working

Yellowboy — Mon, 23 Dec 2024 22:51:30 GMT

I (and my wife) have exactly the same problem as Kiamablowhole above. The Apple Genius team said my phone is correctly setup. I have been in communication with O2 for 10 days now (via Twitter DM) and still no solution. This is clearly not an isolated problem.

Re: In Australia - with bolt ons - calls not working

pgn — Mon, 23 Dec 2024 23:07:54 GMT

@Yellowboy wrote:
I (and my wife) have exactly the same problem as Kiamablowhole above. The Apple Genius team said my phone is correctly setup. I have been in communication with O2 for 10 days now (via Twitter DM) and still no solution. This is clearly not an isolated problem.

Australian telcos have been ruthless in their approach to 3G removal, @Yellowboy - you may get lucky if you manually search for Vodafone there, use any speed offering - also a network that shows as "Forbidden" is fair game to roam onto.

Keep on at O2 via X DMs is all that you can do - good luck!

Re: In Australia - with bolt ons - calls not working

Kiz_W — Wed, 25 Dec 2024 23:45:53 GMT

Any luck? I’m in Aus and having same issue, data working, am receiving text messages, but cannot make or receive phone calls…

Re: In Australia - with bolt ons - calls not working

pgn — Wed, 25 Dec 2024 23:54:25 GMT

@Kiz_W wrote:
Any luck? I’m in Aus and having same issue, data working, am receiving text messages, but cannot make or receive phone calls…

Hi @Kiz_W - Australian telcos have been ruthless in their approach to 3G removal, you may get lucky if you manually search for Vodafone there, use any speed offering - also a network that shows as "Forbidden" is fair game to roam onto, if the the network accepts your request to use it.

Keep on checking with O2 via X DMs is all that you can do - link here:

X (formerly known as Twitter) – DM

Good luck!

Re: In Australia - with bolt ons - calls not working

MI5 — Wed, 25 Dec 2024 23:59:35 GMT

@Kiz_W

You need to tag @Yellowboy to see your question to them.

Re: In Australia - with bolt ons - calls not working

Docler — Fri, 03 Jan 2025 07:45:50 GMT

Exactly same issue...solution is

SELECT 4G PREFERENCE

DO NOT LINK TO OPTUS...BUT MANUALLY SELECT TELSTRA.

It seems that Oz is struggling to make a smooth transition to 5G...especially Optus.

Also, given that Telstra has a much better coverage away from city, it's a better option anyway.