topic Signal but no data in Tech Support

Signal but no data

Iford_resident — Thu, 10 Oct 2024 13:51:34 GMT

Your “My network” is reporting that there is an issue with the mast covering Lewes town in Sussex. I have network bars but no data. I’ve reported this over a months ago and it’s still not been resolved. I rely on have data when I’m out and about but this issue means that I’m having to rely on public WiFi. When will this be resolved?

Re: Signal but no data

Bambino — Thu, 10 Oct 2024 14:00:28 GMT

@Iford_resident This is not O2. This is a customer community. No one here would have an answer for you. You need to keep reporting the issue.

How to find help & contact O2: A Guide - O2 Community

Re: Signal but no data

Enlli — Thu, 10 Oct 2024 14:04:03 GMT

Neither this Community made up of customers, or Customer Services will be able to tell you.

Repairs to the network can be complicated, landlords etc holding out on granting access, shortage of parts (a world wide problem) etc.

All we have are these guides

Use the My Network App to report and get updates

Re: Signal but no data

japitts — Fri, 11 Oct 2024 07:13:43 GMT

The symptoms you describe are usually caused by there being insufficient capacity on your serving sites, for the amount of usage being requested. To resolve this, needs more capacity being deployed on those sites.

If that were a quick & easy fix, it's generally done quickly - it may require a reconfig of the site or re-rig works to add additional frequency bands, or additional backhaul to support extra spectrum. These can be long-term jobs.