topic Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore. in Tech Support

Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

Last — Mon, 07 Oct 2024 12:33:13 GMT

Hi,

I am having a nightmare. I transferred to ID from o2. The transfer seemingly went well but then people who are on o2 and all their virtual network operators (GiffGaff, Tesco and Sky) can not contact me. It says the number does not exist. Everyone else can get hold of me.

ID say the transfer has gone to plan their end. I have spent hours on the phone with them. o2 say the transfer has gone to plan their end.

I am in purgatory!

What else can be done? I'm not even sure that transferring mobile network will work as the problem will just be transferred? I feel like banging heads together. Something needs to be done.

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

MI5 — Mon, 07 Oct 2024 12:54:55 GMT

@Last

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

Last — Mon, 07 Oct 2024 13:15:07 GMT

Thanks, was hoping somebody might be able to share if they have had a simlar story and if they have had a solution. I've already spent hours speaking with both o2 and ID.

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

Enlli — Mon, 07 Oct 2024 13:24:54 GMT

People do come on with similar problems from time to time but rarely come back to say what happened

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

MI5 — Mon, 07 Oct 2024 14:04:51 GMT

Eventually, one of the networks finds the right button to press and everything works as normal.

Keep trying O2 as it is their responsibility as the receiving network to fix it @Last

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

madasaf1sh — Mon, 07 Oct 2024 16:41:33 GMT

@Last

Actually if you transferred from o2 to ID Mobile as per your title and post then, you will have to hound ID Mobile to get o2 to fix the routing of calls..

Good luck as ID Mobiles porting team are not much better than o2's but they are the only ones who can work with o2 as the donating network to fix the issue, and it can take upto 2 weeks

@Last wrote:
Hi,

I am having a nightmare. I transferred to ID from o2. The transfer seemingly went well but then people who are on o2 and all their virtual network operators (GiffGaff, Tesco and Sky) can not contact me. It says the number does not exist. Everyone else can get hold of me.

I am in purgatory!

What else can be done? I'm not even sure that transferring mobile network will work as the problem will just be transferred? I feel like banging heads together. Something needs to be done.

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

MI5 — Mon, 07 Oct 2024 17:07:05 GMT

I did wonder but couldn't figure out why posting here if that was the case.

Re: Recent customer. Transferred to ID. People on o2 and carrier neworks can not contact me anymore.

japitts — Mon, 07 Oct 2024 19:30:32 GMT

ID Mobile are a 3UK MVNO, unfortunately sometimes "off-script CS" issues are one of the scenarios where being with one of the main networks can be easier.

All UK mobile networks will route calls on-net or off-net based on the prefix, in this case O2 will have had core-network-data flags set for "retain traffic on-net". Now your number has been ported out, part of the process should be for that data to be removed, and thus traffic sent to the network who issued your number.

It's for O2 to removed the data, but ID - as your current network - to request it. There are processes in-place for this, but your point of contact is your current network. O2 will rightly point out that since you used their PAC, you are no longer their customer.