topic Re: Unable to receive calls or texts in Tech Support

Unable to receive calls or texts

Matty5 — Fri, 04 Oct 2024 18:56:36 GMT

I am unable to receive calls or texts for 2 months now.
customer support are no help and it has been "escalated" multiple times.
I can still call out use mobile internet and send texts.
when people call me it says the number is invalid.

I have full network and tried everything on my phone side and have also put a different sim into phone and that can receive calls and texts.
Putting sim in a different phone and still unable to receive calls or texts

anyone else with the same problem or a solution? as I need access to my 2fa accounts.

Re: Unable to receive calls or texts

MI5 — Fri, 04 Oct 2024 19:04:00 GMT

@Matty5

You need to persevere with O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: Unable to receive calls or texts

Matty5 — Fri, 04 Oct 2024 19:56:02 GMT

unfortunately that seems like the only way (n)

Re: Unable to receive calls or texts

Matty5 — Mon, 28 Oct 2024 21:17:04 GMT

still waiting for the issue to be fixed.

Every time I call they say its been escalated, please call back again in 5 days.
still locked out of all my 2fa accounts.

Re: Unable to receive calls or texts

Oxonian — Tue, 29 Oct 2024 19:53:39 GMT

Did you @Matty5 contact the social media team as advocated by @MI5 ?

If you didn't, I suggest that you do ; they are based in the UK and have a strong reputation when it comes to solving customer problems. 👍

Re: Unable to receive calls or texts

Matty5 — Fri, 15 Nov 2024 15:25:34 GMT

yeah I contacted them, they said the same thing unfortunately. so still a waiting game for me