topic Re: Not receiving some texts after porting to O2 in Tech Support

Not receiving some texts after porting to O2

Anonymous — Thu, 03 Oct 2024 22:04:08 GMT

Hello all, is there any expert here who can help get this fixed?

I'm not receiving some texts (mainly OTP texts) after porting my number from Smarty to O2. The forum is littered with other threads describing this problem.

I called customer service over 30 times and all I got was a cortisol tsunami.

Help!!

Re: Not receiving some texts after porting to O2

Anonymous — Thu, 03 Oct 2024 22:09:14 GMT

I know that this issue needs escalating to the O2 porting team to liaise with Smarty to fix, but explaining that to the customer service team just results in a lot of funny noises and head scratching sounds.

Re: Not receiving some texts after porting to O2

MI5 — Fri, 04 Oct 2024 07:14:29 GMT

@Anonymous

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Re: Not receiving some texts after porting to O2

Anonymous — Fri, 04 Oct 2024 10:18:17 GMT

Never used social media. I think maybe somebody on here can help?

@O2Lisa? @O2Sarah? @O2Emma?

Anybody else?

The people on the phones don't know how to fix this. It's incredible this company still makes a profit.

Re: Not receiving some texts after porting to O2

MI5 — Fri, 04 Oct 2024 10:27:14 GMT

@Anonymous

If any of those people still worked here I would have already tagged them, but they don't.

Only O2 can help you so keep trying the various ways to contact them.