topic Re: Wrong Address in Tech Support

Wrong Address

Kam1234 — Thu, 03 Oct 2024 12:18:28 GMT

Hello,

Im trying to start a new contact with O2 however they have an incorrect address for my property. I went to the store and they said they would amend it but it has been two weeks and it still has not been fixed. The Royal Mail database has my actual address but this is not reflected on the o2 database. Whenever I try to talk to the Chatbot they put me into contact with the sales team, and when they try to transfer me to Tech Support it always crashes the Chatbox. Is there any other way I could deal with this issue?

Thanks

Re: Wrong Address

pgn — Thu, 03 Oct 2024 12:34:42 GMT

The updates from Royal Mail to O2 only happen a couple of times a year, it seems. Sales should be able to override it for placing an order though. Their number is 0800 081 0255 and other Social Media channels in - be persistent.

Good luck @Kam1234

Re: Wrong Address

Kam1234 — Thu, 03 Oct 2024 14:56:07 GMT

So I did call o2 and they said there is nothing they can do, they cannot add my address or amend anything. Apparently it doesn't matter that it is on the Royal Mail website, there is nothing they can do and I obviously can't start any contract with o2 now.

Re: Wrong Address

pgn — Thu, 03 Oct 2024 16:06:03 GMT

@Kam1234 wrote:
So I did call o2 and they said there is nothing they can do, they cannot add my address or amend anything. Apparently it doesn't matter that it is on the Royal Mail website, there is nothing they can do and I obviously can't start any contract with o2 now.

O2 turning down money? Well, I never!

See here: https://community.o2.co.uk/t5/Pay-Monthly/Address-database/m-p/1569403/highlight/true#M248475

and

https://community.o2.co.uk/t5/Volt/02-address-data-base-gives-wrong-address/m-p/1547169/highlight/true#M91

It could be you need to ask when the database will next be updated on the O2 side... or take your money (after testing reception using monthly PAYG SIM first) to another provider, @Kam1234 - not sure if our Community Manager, @Kei-M_O2 can add any colour to the 3-month update cycle for the PAF... he mat answer tomorrow.