topic It’s two weeks and O2 have still not answered me back in Tech Support

It’s two weeks and O2 have still not answered me back

Gestona0 — Wed, 02 Oct 2024 13:15:02 GMT

I left Heathrow on the 23 Sept

I discussed all issues prior to flying to LA

The Techs said my iPhone 13 Pro was set up for Data roaming

Nothing worked once I landed

I am 79 and was left stranded at LAX. I was in incredible pain

and nearly passed out

O2 don’t care

everytime I try to contact them it comes up with my phone number and no code. I cannot see my actual account.
If someone could send a Screenshot of the QR I could possibly reset the e sim for data roaming

Help. I fly back on the 14th and no the iPhone is redundant on Wifi

Eveything else’s is fine

Help

Re: It’s two weeks and O2 have still not answered me back

MI5 — Wed, 02 Oct 2024 14:07:00 GMT

@Gestona0

Check your data apn and change it to mobile.o2.co.uk if not already showing that.

Try manually selecting a different network.

You can use AT&T or T-Mobile

Re: It’s two weeks and O2 have still not answered me back

Bambino — Wed, 02 Oct 2024 14:40:04 GMT

@Gestona0 If you want to speak to customer service, download Skype to call for free on +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.

If you use any, you can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)