topic Re: Sim number not recognised in Tech Support

Sim number not recognised

Z14 — Wed, 02 Oct 2024 11:09:35 GMT

Hi I was using a Lebara sim while I was in the UK in July for 2 weeks, and the number that is registered on my O2 account is one I don't recognise or at least don't remember using, and thus I have not been able to receive any texts, and now I can't log in to my O2 account without a OTP as proof that I am the user of the account. And as we speak I am not sure if the Lebara sim number or the sim itself is active, as I am no longer in the UK.

And the only thing I would like to do is make payments to my contract. Please if I can get some help.

Re: Sim number not recognised

MI5 — Wed, 02 Oct 2024 11:13:26 GMT

@Z14

The Lebara sim has nothing to do with your O2 account, so ignore that.

Bill guide here

Setting up a direct debit will avoid your issue.

You can reach the Payment Management team on +44 800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call using Skype if need be

Re: Sim number not recognised

Z14 — Wed, 02 Oct 2024 11:20:35 GMT

@MI5
Much Appreciated 👍